hey j59, i did my snagging about three weeks ago, on july 23rd i think it was. i got a letter from moston asking me to call them to confirm a date to do the snagging and then i went to actually do it. not sure if DCC can help you there. my experience with them is that they refer you back to the builders anyway, so try to ring Tom directly and see what the story is.
i just rang him to ask for updates on the ESB issue. he is on lunch at the moment and will call me back. i keep you posted.