Very difficult to renew Public Services card online

It took 4 weeks for my wife to get her renewal card. She couldn't use the old one as it was immediately cancelled.

I called out to DunLaoghaire to renew mine. When entering I was told by the security Guard that there would be a delay as the person who deals with it was on their tea break?

No cover for this person?
 
It took 4 weeks for my wife to get her renewal card. She couldn't use the old one as it was immediately cancelled.

I called out to DunLaoghaire to renew mine. When entering I was told by the security Guard that there would be a delay as the person who deals with it was on their tea break?

No cover for this person?
Cover for a tea break?

Surely 15 minutes isn’t a big deal
 
Staggered tea breaks would make more sense I agree but if you’d arrived and not been told there was a delay due to tea breaks you’d not have noticed 15 minutes either way.
 
Staggered tea breaks would make more sense I agree but if you’d arrived and not been told there was a delay due to tea breaks you’d not have noticed 15 minutes either way.
I did notice either way. I was the only person waiting and staring at an empty desk waiting for someone to occupy it. My parking meter fee also noticed it.
 
I submitted my online renewal this week - used the same photo that I did for my passport - and the entire process couldn't have been easier. I just had to confirm my details as per my revenue.ie record. 3 Clicks and I was done. I submitted it early - and got an email in 24 hours saying that the card will be posted closer to the current one's expiry date.

If you follow the Passport Photo rules for taking a picture (must not be a selfie, white background - nothing obscuring your face etc.) then I dont see where the issue arises.
 
If you follow the Passport Photo rules for taking a picture (must not be a selfie, white background - nothing obscuring your face etc.) then I dont see where the issue arises.
Others have claimed earlier that following the passport photo guidelines didn't help.
 
If you follow the Passport Photo rules for taking a picture (must not be a selfie, white background - nothing obscuring your face etc.) then I dont see where the issue arises.

We did all of that and nothing worked so had to go to S.W. office.

When I was getting photos printed in shop one day a while back there was a long queue of people waiting to get their photo taken for card. Guy in shop said it happens all the time where it will just not work for some.
 
I needed passport photo for renewal and decided to get local photo shop to do it for me. Photo was emailed to me and cost of 8 euro. They suggested it was the quality of the camera that made for problems in taking photos at home with smartphones. I had the PPS card photo done in matter of few minutes in Nutgrove as no Q.
 
I needed passport photo for renewal and decided to get local photo shop to do it for me. Photo was emailed to me and cost of 8 euro. They suggested it was the quality of the camera that made for problems in taking photos at home with smartphones. I had the PPS card photo done in matter of few minutes in Nutgrove as no Q.
Never had a problem taking photos for passport applications using my phone (nothing fancy - a 2018 Xiaomi Poco F1) and one of the free passport apps. Maybe some people make the mistake of taking a selfie with the front camera instead of the regular camera? Or the usual mistakes with lighting, framing, headgear etc.?
 
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