Very difficult to renew Public Services card online

It took 4 weeks for my wife to get her renewal card. She couldn't use the old one as it was immediately cancelled.

I called out to DunLaoghaire to renew mine. When entering I was told by the security Guard that there would be a delay as the person who deals with it was on their tea break?

No cover for this person?
 
I have recently renewed my Public Services Card. New photo. Will this photo be acceptable for a renewal of my passport?
 
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