Very difficult to renew Public Services card online

It took 4 weeks for my wife to get her renewal card. She couldn't use the old one as it was immediately cancelled.

I called out to DunLaoghaire to renew mine. When entering I was told by the security Guard that there would be a delay as the person who deals with it was on their tea break?

No cover for this person?
 
It took 4 weeks for my wife to get her renewal card. She couldn't use the old one as it was immediately cancelled.

I called out to DunLaoghaire to renew mine. When entering I was told by the security Guard that there would be a delay as the person who deals with it was on their tea break?

No cover for this person?
Cover for a tea break?

Surely 15 minutes isn’t a big deal
 
Staggered tea breaks would make more sense I agree but if you’d arrived and not been told there was a delay due to tea breaks you’d not have noticed 15 minutes either way.
 
Staggered tea breaks would make more sense I agree but if you’d arrived and not been told there was a delay due to tea breaks you’d not have noticed 15 minutes either way.
I did notice either way. I was the only person waiting and staring at an empty desk waiting for someone to occupy it. My parking meter fee also noticed it.
 
I submitted my online renewal this week - used the same photo that I did for my passport - and the entire process couldn't have been easier. I just had to confirm my details as per my revenue.ie record. 3 Clicks and I was done. I submitted it early - and got an email in 24 hours saying that the card will be posted closer to the current one's expiry date.

If you follow the Passport Photo rules for taking a picture (must not be a selfie, white background - nothing obscuring your face etc.) then I dont see where the issue arises.
 
If you follow the Passport Photo rules for taking a picture (must not be a selfie, white background - nothing obscuring your face etc.) then I dont see where the issue arises.
Others have claimed earlier that following the passport photo guidelines didn't help.
 
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