Complaints - anyone get a response from AIB yet?

[Squirrelstown]

On my fourth ‘28 day’ standard letter following my complaint/query re simple interest - it’s like Groundhog Day

 

[Nailligo]

I just got this...so AIB are saying we can contact FSPO now or at the end?
Seems odd.

 

[Soapopera]

View attachment 5219

I just got this...so AIB are saying we can contact FSPO now or at the end?
Seems odd.

Have gotten the same thats why I was wondering what was best action... almost feels like they are suggesting we go FSPO now....in a "planting the seed" style, rather than saying it outright ???

 

[Nailligo]

Have gotten the same thats why I was wondering what was best action... almost feels like they are suggesting we go FSPO now....in a "planting the seed" style, rather than saying it outright ???

It feels like they're preparing us before they tell us they're doing nothing, but I feel maybe it'd be better to wait for that letter before moving on to FSPO?

 

[tnegun]

Another holding letter this morning from AIB, oddly they state that if we are unhappy now or when the complaint is concluded we can go to the FSPO. Regardless of what they say I need their final response to the complaint before the FSPO can take it right?

Right.

Yup they're just muddying the waters they have to formally conclude the complaint before we can go to the FSPO.