Complaints - anyone get a response from AIB yet?

RealDeal

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Hi there,

I sent a complaint to AIB about loss of property etc - the mortgage was part of the prevailing rate. I received confirmation of the receipt of the complaint and a holding letter.

Having a complaint with the FSPO on hold until September 11th I’m wondering if AIB will seek an extension or write to me this week?

Anyone else waiting?
 
Hi there,

I sent a complaint to AIB about loss of property etc - the mortgage was part of the prevailing rate. I received confirmation of the receipt of the complaint and a holding letter.

Having a complaint with the FSPO on hold until September 11th I’m wondering if AIB will seek an extension or write to me this week?

Anyone else waiting?
Raised complaint on 15th July regarding receipt we got about a payment being made to our mortgage account. Didnt comply with the consumer protection code it referenced on the receipt. Rang this week for an update and they are still looking into it.
 
Managed to get AIB to commit to a response date on my complaint. CB code of conduct states that AIB have 40 working days to issue a response (Not a holding letter) to your complaint. If they don't do that they must give you an anticipated timeframe of when they hope to resolve the complaint.

AIB refused to even do this after 40 days. Using anything from we are very busy and this is part of tracker mortgage review and they didn't have to respond within timeframe.

Anyway for what it's worth they said response by Oct 22nd on my complaint about receipt and simple interest calculation. So that's only 72 working days to get a response.
 
Still waiting for a response from AIB regarding my complaint sent in in July... anyone else receive anything???
 
I put in a complaint along with my Payment Form, end of August, details here.

I got confirmation of receipt of the complaint a couple of weeks later, and end September I got a letter confirming they are still looking into it, i.e. ticking the box of the Consumer Protection Code and being required to update at least every 28 days.
 
I had a complaint with the Ombudsman and this was put on hold, then we received the money i am just wondering if you know do i need to contact AIB directly with complaint or can i write directly to ombudsman asking for compensation. Thanks
 
Another holding letter this morning from AIB, oddly they state that if we are unhappy now or when the complaint is concluded we can go to the FSPO. Regardless of what they say I need their final response to the complaint before the FSPO can take it right?
 
AIB suggested that a final resolution letter may be issued to those with complaints outstanding this month. Wouldn’t it be great if we could put this whole mess behind us.
 
Received my 3rd if not 4th generic response today ‘we have not resolved your complaint but are working on it’....’ will update you at least every 28 days’. Crazy
 
After getting a letter stating in early Nov things would be resolved by the "end of the month" , I got another generic letter late Nov & nothing since. I called helpline, and was told the team were working on "the wording " for outstanding complaints.......and should get something soon, but he dodnt know when "soon " might be !!!!!
 
Got a letter saying they would be in contact every 28 days.

28 days is synonymous with a zombie movie. Zombie speed is about as fast as I'd expect this to move
 
Is everyone who is still waiting for a full/final response from AIB, going to wait for this full/final response, before going to FSPO ? Just confirming we are not on a time deadline to move complaint to FSPO at this stage ?
 
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