Aer Lingus update 25th June, 2020 for cancelled flights
I had Aer Lingus flights booked in May. Flights were cancelled and I had up to the end of June to change the booking. Under manage my booking. But that didn't work. So I logged on and looked a prior and future bookings. My booking was there twice. Once with the original date, but no 'manage' button. And there a second time with a fictional Departure and Arrival location. PPP to TTT in October. I phone AL where I am and after some time the phone call ended. I called the Dublin number. They told me they created the fictional destInations to keep the bookings 'live'. I was offered a full refund, or a voucher which would take some time and also that it's a bit tricky with new bookings or something as regards the bookings. I will have a full refund in a couple of days.
Excellent, efficient customer service from Aer Lingus.