My view is that she’s already had her compensation: living in what’s presumably a very nice house for the past few years at a cost nobody else could achieve.
Its a decent house in a scenic area, but I would not describe it as a very nice house. It is only 3 bedroom, no fancy features, all but one of the windows are single glazed etc. Not energy efficient either. I would disagree she is living there for the past few years at a cost nobody else could achieve. She has paid almost €200,000 in variable interest rates since 2007, and if she had rented since then in a the same rural area, rent would have been less than than figure, not more. You can rent similar oldish 3 bedroom houses in rural Ireland for less than say 1440 per month quite easily. She had to pay €11,000 on major roof repairs (part had to be replaced), and money on other replacements too eg boiler. In fairness to her she has not lived there for the "past few years at a cost nobody else could achieve". She has not married or had kids or even socialised much as a result of financial worries.
What is she earning now can she afford to pay back loan and keep her nice house, she should be on or near the top of her scale by now,
No, she cannot afford capital and interest repayments now, but in fairness most people - certainly both the banker and herself - expected in 2007 that her salary would keep on increasing like it had in the previous number of years, and neither expected the house to be worth so much less 11 years later either. I am not excusing the borrower, she has to take some blame, I am just stating the reality.There are even vacant houses in her locality now, rural Ireland is not like Dublin.
As I said before, my suggestion would be to report this to the regulator (the Central Bank)
Unfortunately the Central Bank does not investigate individual consumer complaints.
The PIA seems the best route to go down, thanks for everyones suggestion. She had just one meeting with a PIP so far, yesterday in fact, and he looked at the P60, payslips etc, loan report, valuation etc. He said it would be better to have the loan report and valuation investigated, or answers obtained about same, before proceeding with the PIA.
.. regardless of what happens they will have to surrender a house they clearly can’t afford.
She knows that, she does not mind surrendering the house. She would prefer to live in an easier to heat dwelling closer to her work and not in the sticks anyway. She thinks that at least if the Gardai Fraud squad investigates it, other borrowers may not have to go through what she has gone through.