Provisional Liquidators appointed to Homebase Ireland

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melody22

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Considering this announcement, would anyone know how likely it will be to get my kitchen delivered, or a full refund? I contacted the Irish store who have no answers other than all deliveries are paused. Thanks in advance for any thoughts or advice.
 
melody22 said:
Thank you both! I will check this out.
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Good luck. Start by emailing or writing to Homebase saying that you have made a payment and you expect delivery or a refund.

It is likely you won’t get a response from them, and if you don’t in two weeks, you can start chargeback proceedings with your card provider.
 
Dr Strangelove said:
Good luck. Start by emailing or writing to Homebase saying that you have made a payment and you expect delivery or a refund.

It is likely you won’t get a response from them, and if you don’t in two weeks, you can start chargeback proceedings with your card provider.
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Thanks Dr Strangelove, Unfortunately I'm over the time limit (an AIB debit card). What are my entitlements if I can't do a charge back? Can the store issue a credit note? They are still open, and with stock. Thanks
 
If you are over the charge back time limit, you become an unsecured creditor and may only get cents back on your euros.
 
There was no agreed delivery date. The liquidators have responded to my email and said they will be in touch. I'm still hopeful for a delivery! Thank you for your reply Mugsgame!
 
melody22 said:
Thanks Dr Strangelove, Unfortunately I'm over the time limit (an AIB debit card). What are my entitlements if I can't do a charge back? Can the store issue a credit note? They are still open, and with stock. Thanks
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I reckon you are fine

The time limits are different for pre-order items. You have a certain number of days after the due delivery, but subject to an overall limit.

I don't remember the exact days, but the overall limit is substantial.

Homebase have said it's business as normal at present, but I've heard that many times.

Edit

This is from bank of Ireland payment acceptance retailer manual - confirming 120 days from agreed delivery date.

"A cardholder or card Issuer has the right to question or dispute a card transaction. A chargeback can be received up to 120 days after the card transaction was taken. In the case of goods or services being delivered, a chargeback can be raised up to 120 days from agreed date of delivery."
 
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peemac said:
This is from bank of Ireland payment acceptance retailer manual - confirming 120 days from agreed delivery date.

"A cardholder or card Issuer has the right to question or dispute a card transaction. A chargeback can be received up to 120 days after the card transaction was taken. In the case of goods or services being delivered, a chargeback can be raised up to 120 days from agreed date of delivery."
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It appears in this case there is no agreed date of delivery.
 
mathepac said:
It appears in this case there is no agreed date of delivery.
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An "expected" delivery date is used.

For Visa (and I assume also Mastercard) the customer can initiate a dispute, as long as it is within 120 days from the expected delivery date, and not more than 540 days from the date of the transaction. Thus if you buy tickets today for a concert on May 1st 2026 and it gets cancelled - you'd still have a few weeks after the concert was due to take place to make a claim. But not if the concert was mid June 2026 if it got cancelled at the last minute.

But as rte article above, Homebase provisional liquidators have agreed to refund or complete delivery
 
Thank you for all your helpful replies!
Update: the liquidators have said all kitchen customers are creditors. They will commence the process of booking in delivery slots for all kitchen orders from next week.
 
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