Provisional Liquidators appointed to Homebase Ireland
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Brendan Burgess
Founder
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Did you pay with a debit card?
If so, you can get your money back if it's not delivered.
If so, you can get your money back if it's not delivered.
Dr Strangelove
Registered User
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Same for a credit card.
Dr Strangelove
Registered User
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Good luck. Start by emailing or writing to Homebase saying that you have made a payment and you expect delivery or a refund.
It is likely you won’t get a response from them, and if you don’t in two weeks, you can start chargeback proceedings with your card provider.
Thanks Dr Strangelove, Unfortunately I'm over the time limit (an AIB debit card). What are my entitlements if I can't do a charge back? Can the store issue a credit note? They are still open, and with stock. Thanks
Attempt the chargeback process anyway. Was there an agreed delivery date? Argue that the clock should not have started until then.
I reckon you are fine
The time limits are different for pre-order items. You have a certain number of days after the due delivery, but subject to an overall limit.
I don't remember the exact days, but the overall limit is substantial.
Homebase have said it's business as normal at present, but I've heard that many times.
Edit
This is from bank of Ireland payment acceptance retailer manual - confirming 120 days from agreed delivery date.
"A cardholder or card Issuer has the right to question or dispute a card transaction. A chargeback can be received up to 120 days after the card transaction was taken. In the case of goods or services being delivered, a chargeback can be raised up to 120 days from agreed date of delivery."
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