Provisional Liquidators appointed to Homebase Ireland

[melody22]

Considering this announcement, would anyone know how likely it will be to get my kitchen delivered, or a full refund? I contacted the Irish store who have no answers other than all deliveries are paused. Thanks in advance for any thoughts or advice.

 

[Brendan Burgess]

Did you pay with a debit card?

If so, you can get your money back if it's not delivered.

 

[Dr Strangelove]

Did you pay with a debit card?

Same for a credit card.

 

[melody22]

Thank you both! I will check this out.

 

[Dr Strangelove]

Thank you both! I will check this out.

Good luck. Start by emailing or writing to Homebase saying that you have made a payment and you expect delivery or a refund.

It is likely you won’t get a response from them, and if you don’t in two weeks, you can start chargeback proceedings with your card provider.

 

[melody22]

Good luck. Start by emailing or writing to Homebase saying that you have made a payment and you expect delivery or a refund.

It is likely you won’t get a response from them, and if you don’t in two weeks, you can start chargeback proceedings with your card provider.

Thanks Dr Strangelove, Unfortunately I'm over the time limit (an AIB debit card). What are my entitlements if I can't do a charge back? Can the store issue a credit note? They are still open, and with stock. Thanks

 

[Towger]

If you are over the charge back time limit, you become an unsecured creditor and may only get cents back on your euros.

 

[MugsGame]

Thanks Dr Strangelove, Unfortunately I'm over the time limit (an AIB debit card). What are my entitlements if I can't do a charge back? Can the store issue a credit note? They are still open, and with stock. Thanks

Attempt the chargeback process anyway. Was there an agreed delivery date? Argue that the clock should not have started until then.

 

[melody22]

There was no agreed delivery date. The liquidators have responded to my email and said they will be in touch. I'm still hopeful for a delivery! Thank you for your reply Mugsgame!

 

[peemac]

Thanks Dr Strangelove, Unfortunately I'm over the time limit (an AIB debit card). What are my entitlements if I can't do a charge back? Can the store issue a credit note? They are still open, and with stock. Thanks

I reckon you are fine

The time limits are different for pre-order items. You have a certain number of days after the due delivery, but subject to an overall limit.

I don't remember the exact days, but the overall limit is substantial.

Homebase have said it's business as normal at present, but I've heard that many times.

Edit

This is from bank of Ireland payment acceptance retailer manual - confirming 120 days from agreed delivery date.

"A cardholder or card Issuer has the right to question or dispute a card transaction. A chargeback can be received up to 120 days after the card transaction was taken. In the case of goods or services being delivered, a chargeback can be raised up to 120 days from agreed date of delivery."