Health Insurance LAYA taking a lot longer to process day to day medical claims than before?

Well now my claim submitted about 3 or more weeks ago was just processed and as I said initially the only time I ever encountered delays was when they were going to refuse something and sure enough they rejected part of my claim. Lesson to self, get generic receipt from doc!
 
In June last year I paid €1546.13 for Inspire Plus
If I was to renew on the first of March it would be €1632.94
So I'm presuming in June this policy will cost €1740.71
But it says an average of 6.6% so it could be more :eek:
They used to say a good policy was in and around the €1500 mark,
But I'm guessing now that's going to be in and around the €2k mark in the next year or two
 
I put 7 different general normal claims in at different times over the last 3 weeks. Each claim is being assigned a date to be processed by a month out from when the claim was submitted. These ae generally claims, GP, visits etc. I'm a new Laya customer coming form Irish life and this is not what I'm used to. Not good.
 
Cervelo said:
I feel I have to post as Mrs C has just informed me of her latest claim on the 28th of January
Note on her Laya account "to be processed by 3rd march"
Click to expand...
Mrs C informed me yesterday afternoon that she got an email from Laya to say that this claim was now settled
So four weeks and two days compared to my last few claims which were in and around the 24 hour mark!!
 
I submitted a claim on Friday 28th Feb which says 'processed and paid' on Tuesday 4th March. However, it hasn't arrived in my bank account yet, which is very unusual. I'll raise a query if it's not there by tomorrow.
 
Earlier in this thread I reported a positive LAYA experience, but there's definitely been a slowing down in recent weeks.

I submitted a trivial claim (€30) a week ago and got an email confirming it had been paid last Monday, but it still hasn't appeared in my bank account.
These low-level payments are processed by AI without human intervention, so either there's a bug in the system, or LAYA must have introduced a policy of slowing the payments down.
 
Last edited:
Agreed. Mine "paid" 4th March has still not arrived. Is your destination bank also AIB? I emailed them this morning querying the delay.
 
Laya just responded to my query by email:
Dear X,

Thank you for your E-mail.

There is currently an issue with all claim payments processed on the 3rd and 4th of this Month.

We are hoping to have all payments reissued today so you should expect to have your payment in your account early next week.

We apologize for any inconvenience this may have caused.
Click to expand...
 
You must log in or register to reply here.
Back
Top