That is my point, the tracker rate was available
Ok - lots of dates been thrown around here
the Variable product as described in the booklet was superseded by the SVR
No it was not superseded by the SVR. The SVR is just an instance of the variable rate defined in the booklet.
This is no different to LTV rate, MVR (Managed Variable Rate) or any other marketting term used to define the current variable rate offered to customers. SVR does not supercede variable rate - it is a variable rate
the only prevailing variable rate that referenced the booklet was the tracker.
So if trackers were commercially available in November 2007 by KBC, did you ask them for a tracker rate when you discussed the rollover with them? What did they say to you? What was your response? Did you put it in writing? Did you raise a formal complaint with KBC?
From the sounds of it you were refused a tracker in November 2007
The booklet is a generic booklet issued to all mortgages. It takes about generic products and rates. What does your HOME LOAN agreement say? Does it say "prevailing variable rate" or something different?
I fully accept that a tracker rate is a variable rate. However, I also contend so too is a LTV rate, managed variable rate and standard variable rate.
I appreciate your frustration here, but I can honestly say that based on my dealings with KBC on other matters, you will need a much stronger case with a lot more hard facts to convince them to move in your favour. I would guess the same for the FSO and CB also. I am not saying it cannot be done - but the current argument is not solid enough in my personal view and needs much more work.