The other 40,000 didn't have the two days free required to call them.Only four ?
eircom technician has just left the building having replaced my phone socket, repaired a wiring fault in the connection cabinet down the road, reset and retested all internal connections in the house and got me up & running for my night of quizzing on BBC2 tonight (Mastermind is back). I'll try to score higher than the dogsOK I finally bit the bullet last night and sent the following to eir's CEO by email. I'd already submitted the complaints form from their website.
Wow! It has been raised in the Dáil
Minister warns Eir it will have to address ‘shocking poor’ customer service
In an unusual intervention in Dáil, the Ceann Comhairle asks of the regulator is ‘doing its job’www.irishtimes.com
Minister for Communications Eamon Ryan had said ComReg would have to address the “shocking poor performance” of Eir in customer service.
Mr Ryan said their customer service was “totally unsatisfactory and something the company is going to have to address”.
What is new is that ComReg has been asked if they are doing their job by the Dáil.
That is important because even if ComReg comes back and says that it's not their job, they will be pressurised into persuading eir to do something about it.
Brendan
You called it right Joer. If the management doesn't give a whit; it's difficult to expect the staff to give a whit. Eir's problems (and those of its customers) are further up the line than down the line.When I worked in the company we had meetings with management from time to time and the first topic for discussion was always customer service and it used to be very heated. It got to the stage that when the next meeting came up the first thing we were told NOT to talk about was customer service . It was not quite as bad as it is now though...
The fact that ComReg have been questioned in the Dail, illustrates that ComReg are not doing a good job imho.
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