These are unprecedented times and I think airlines are doing their very best. We need to wait. In the hope that airlines will survive.I also submitted a request for refund online, quite some time ago. After getting tired of waiting, I contacted them and after a while discovered that I never got a reference number, which you are supposed to get by email shortly after you submit your claim online. They tried to claim that I never requested a refund, despite the fact that I've got evidence to prove that I did.
I then submitted a complaint and this time, I subsequently got an email with referemce number. That was several weeks ago and I've heard nothing since.
I should have done what others have done, contacted my credit card company and have them dispute the payment for me.
AL are proving to be every bit as bad as Ryanair, at this stage.
I did it just the other day. There was a bit of a weird bit at the end where you had to click yes to pay with the credit card, but that was all. They didn’t ask for the cc Security. We have more left on that voucher. Apparently you get your money back if you don’t use it within the year. Also, very important, the name on the voucher, must be the first name on the voucher. That’s my understanding of it.Hi Bronte
Was there any problems when using the vouchers . I have one and will use it next year all going well.
These are unprecedented times and I think airlines are doing their very best. We need to wait. In the hope that airlines will survive.
Michael O’Leary made the point recently that Ryanair normally handle 10,000 refunds a month. Now, with 1/4 of the refund-handling staff available, they’re trying to handle 10 million refunds a month.
While he may be factually correct, that doesn't mean that they couldn't do something significant to improve the time taken to arrange refunds, or increases the number of staff processing the refunds, if Ryanair wanted to.
Many thanks Soylent Green - I’ll chase the voucher - the service is awful with no replies to e mails but will pursue it as it looks like it wont arrive on its own! Thanks again and will read through - cheersI would imagine that they will refund you the voucher part with another voucher.
I cancelled flights with Ryanair that were paid for using a GIFT card. They refunded me, not with cash, but with another gift card.
Unfortunately, they only put a years time limit on the replacement gift card despite the fact that all gift cards must now have a 5 year timeframe in which to use it. The original gift card had been fully spent within the timeframe. It was Ryanair who cancelled my flight.
The CCPC were utterly useless when I contacted them for help. They said that they would look in to it after I pressed them but I have heard absolutely nothing from them.
With such weak consumer protection in Ireland it is no wonder that we are being treated this way by the airlines. Many people were given refunds in different ways.....a year later we still cannot fly but we never hear what is happening to all the vouchers that were given to people last year.
Have a read through this forum....I am sure you will find something about Aer Lingus. Plenty about Ryanair.
You paid for the flights but they were booked in individual names? So each individual had their flights cancelled. Is the voucher refund in your name only?I received a voucher last year After the cancellation of flights for 6 Family members.I booked the flights but wondering if I can now use the voucher to book for 2 of the party even though I am not traveling. Thanks.
yes. Voucher in My name only.You paid for the flights but they were booked in individual names? So each individual had their flights cancelled. Is the voucher refund in your name only?
Can you book the flights for them? You become the travel agent?yes. Voucher in My name only.
The original flights have been cancelled. This is a complete new situation. I would imagine that many people don't have credit cards and get someone else to book for them even though the credit card holder is not travelling? Your voucher is just a payment card?It’s for my parents and my children so no problem booking flights for them but doI not have to be traveling too? I was traveling initilally with them.
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