Ulsterbank Credit Report Query

P

Philip111

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I had an Ulsterbank Current Account with an arranged Overdraft. This was automatically closed last year when Ulsterbank left Ireland. There was an outstanding balance on the over draft - relatively small <€1000.

On my Credit Report - the overdraft is marked as Closed with a Credit Status "Write Off"

I would like to settle this debt, but I am wondering is there any benefit in terms of my credit report. A payment will re-set the 5 year clock, where-as as it stands I have 1 year down. I'm assuming either way I would struggle to get any form of credit until my record is clear
 
Didn't Ulster Bank write off thousands of balances?
It should not affect your credit rating as it was UB that did the write-off to exit the market and not due to customers not paying.

It should not affect your credit record as the banks know this.

Ulster Bank writes off most remaining credit card bills

Ulster Bank has told most of its remaining credit card customers here who had outstanding balances that what they owe is being written off.
www.rte.ie
 
They wrote off credit card debt on that RTE article.

OP is referring to an overdraft. Different story there.
 
I’m in a similar position- credits cards debt was cleared but small OD shown as written off. There was no correspondence from UB to confirm the write off and I am trying to pay now in order to amend the CCR. Advise from customer service was to make a complaint but I was wondering has anyone had this experience
 
From my CCR report I notice the write off is dated before the final letter from Ulster Bank. The letter had stated that I could still pay and I made payments and have no idea where they went. Obviously it was already written off when I received the letter so the letter was inaccurate. I fully accept this is of my making and I still owe the money and want to pay it. While I wait to hear back from UB complaints (they have 40 days) does anyone know if an explanatory note to the CCR is worthwhile in the meantime ? Thanks
 
Tearmonn1 said:
does anyone know if an explanatory note to the CCR is worthwhile in the meantime ?
Click to expand...
If you think that the information on your report is incorrect then you can and maybe should try to get it corrected.

Amending Information

Information for consumers about the Central Credit Register
www.centralcreditregister.ie
 
Thank you.
The info on CCR is not wrong.
My issue is that I received a letter saying “we may write off” but, it now transpires, they had already written off. Plus they gave me online payment instructions which I followed. I also never received a closing statement.
Is there validity in a complaint against UB ?
 
Yes. I spoke to an Ulster Bank advisor, explained what happened and they advised I should make a formal complaint. I was hoping others may have experience
 
Ulster Bank replied to my complaint today. While they said my complaint was not upheld they agreed that I can pay the balance and they will remove the write off status from my CCR. I have now paid it so await for CCR to update which is fine. I think it’s a fair result and it’s what I wanted, also in part, this acknowledges some poor and misleading communication by them.
 
Last edited:
Yes. I spoke to an Ulster Bank advisor, explained what happened and they advised I should make a formal complaint. I was hoping others may have experience
Click to expand...
How did you go about making a complaint? My situation is exactly like yours. The last letter I received from UB stated my balance had been written off but I could still make payments. However I spoke to an advisor today who said they are no longer accepting payments as of some cut off date last year.
 
Philip111 said:
How did you go about making a complaint?
Click to expand...

How To Make A Complaint - Help And Support | Ulster Bank

Ulster Bank is committed to given all of their customers the support they need. If we have got it wrong then please give us the opportunity to make it right!
www.ulsterbank.ie

Amending Information

Information for consumers about the Central Credit Register
www.centralcreditregister.ie
 
I made a complaint directly to the Ulster Bank on their website. They replied by letter a couple of weeks later. They said if I wasn’t satisfied to go to the Ombudsman. I have paid the remaining balance to an account they gave me details for but am still waiting for UB to confirm receipt. The way they handled all this is pretty bad
 
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