A
Arrowmania
Guest
This subject title should really read- "Ulster Bank's Internet Banking- Back to the stone age!!"
I switched to my current account from AIB to Ulster Bank when I took out a mortgage with them.
However despite having been assured that their internet banking service (which I would use a lot!) was top-notch and user friendly, I now find that it is not set up to cope with many of my desired tranasactions.
I can't pay my AIB VISA or AMEX credit card bills since I can't set these up as beneficiary accounts on the system. This was no problem on AIB's online banking, which was a true user-friendly system.
Now I always thought that the whole point of internet banking was to allow the customer the flexibility to manage their transactions without the need to queue in a branch or wait on hold over the telephone.
I have contacted UB via their suggestion box system and also over the phone to complain about this but have got the stock response - 'we know there is a problem but we're not sure when it will be sorted'.
I'm sure there are many other new (and existing) UB customers who are having the same problems. I presume VISA accounts from other banks as well as other account types are also affected.
If you are affected by this, then please contact Ulster Bank (via their suggestion box on the online 'Anytime Banking' site or via their telephone banking service) and let them know that this type of online service needs to be provided as soon as possible.
Maybe by an increasing number of people shouting will anything be done!!
I switched to my current account from AIB to Ulster Bank when I took out a mortgage with them.
However despite having been assured that their internet banking service (which I would use a lot!) was top-notch and user friendly, I now find that it is not set up to cope with many of my desired tranasactions.
I can't pay my AIB VISA or AMEX credit card bills since I can't set these up as beneficiary accounts on the system. This was no problem on AIB's online banking, which was a true user-friendly system.
Now I always thought that the whole point of internet banking was to allow the customer the flexibility to manage their transactions without the need to queue in a branch or wait on hold over the telephone.
I have contacted UB via their suggestion box system and also over the phone to complain about this but have got the stock response - 'we know there is a problem but we're not sure when it will be sorted'.
I'm sure there are many other new (and existing) UB customers who are having the same problems. I presume VISA accounts from other banks as well as other account types are also affected.
If you are affected by this, then please contact Ulster Bank (via their suggestion box on the online 'Anytime Banking' site or via their telephone banking service) and let them know that this type of online service needs to be provided as soon as possible.
Maybe by an increasing number of people shouting will anything be done!!