I sat opposite Bank representatives on many occassions as well , generally HR people , and found them quite amenable to reasoned argument particularly those who previously were IBOA members but who had to resign when representing the Bank in Bank/IBOA discussions.Let's not get carried away with the power of the IBOA here, they didn't negotiate anything with Ulster Bank on further job losses, RBS announced they were laying off 9000 people globally and 50% of those would be outside the UK, all the IBOA got was a confirmation that it would not apply in Ireland and that is because UB had already taken action around headcount reductions
Having said that, and speaking as someone who has sat opposite IBOA union reps on many occassions, I have always found them sensible and understanding that managers have businesses to run. If a members request/issue is unrealistic/over the top, they will often quite quickly tell the member that that is the case.
I'd be curious as to what the OP's issue is and whether or not the issue was, in the unions view, fair and reasonable?
I also would be interested in the OP's case !
Have to disagree with you about the level of the IBOA's power which I think is going to increase if times get more difficult and membership continues to grow apace.
Apparently a lot of very fed up people in Bank of Ireland with the freezing of pay and bonuses for those on pay for performance contracts contrasted with the increase for those on union negotiated contacts.