Not a great sales pitch for your company Liaconn. People trawl websites for any contact information. Great if somebody's name appears on the website with an email address. Being on the website automatically makes you a point-of-contact and even appears human. When you get the email all you have to do is forward the email to whatever department is warranted.
I know for you it is causing some frustration. But, look at it another way; no contact - no business. Which is the lesser of two evils? I know two of my friends working in the insurance sector who were informed last Friday that their jobs are being transferred to a call centre and by mid 2012 a redundancy package (no details provided) will have to be accepted.
You have given me a good idea for contact in my business. I'll just set up a fictitious name (something friendly, of course) like BJolly@xxxxxxx.com as it takes the impersonal touch from info@xxxxxx.com.
Be careful for what you may wish, Liaconn - you might get it.
I don't work for that sort of organisation. We don't charge for our services and most of the people emailing in are looking for invitations to stuff, or information for projects etc. It is entirely appropriate that they email to an infor@ type address and not to an individual whose role is clearly explained on the website.