The absence of paperwork is a sign or symptom of negligence
Not necessarily so, if a bank has been complying with the DPA and the paperwork is no longer necessary for the operation of their business, then it should be destroyed as required by law.
in response to honest the Bank is supposed to assess affordability with a SVR +2% stress test and can evidence that....most didn't do it
What is the source for this requirement???
THE negilgence angle is difficult particularly when the Bank plays games over the paperwork...in my case they had audacity to say that the Terms of Business letter which is supposed to set out their relstionship with me is not Personal Data !!!. They also said that their valutional panel is commercially sensitive and can't tell me anything !!! Seriously !!
How does this become personal data within the meaning of the DPA???