Can they do this? I am looking for a full cash refund. Also I do not know how long the replacement gift voucher will last for.
Well after telling me that I was in line for a cash refund last April they are now telling me, five months later that I am to get a voucher. (seeing as they had someone dealing with my claim this week, they could easily have dealt with it and ended the matter by refunding me the cash, this would have freed up that team member to process the next customer. Instead they just kick the can down the road, doubling up the work that they have to do.)Yes, they can. Pretty much every company will refund a gift card payment with another gift card/ credit note. Gift cards and vouchers are not cash, different rules apply.
As you paid in a mix of voucher and cash, ideally they'd refund you in the same mix if their systems allow.
It said 12 months on my voucher email.Does anyone know what is the time limit on vouchers , seen as we won't be flying for some time yet.
No need to panic about that at all, they have stated that any unused credit on these vouchers after the 12 months will be refunded in cash. Now how long that will take and whether they will stick to their word and not change their minds again, who knows??Thanks Slim , no need to panic just yet then.
Yes, they can. Pretty much every company will refund a gift card payment with another gift card/ credit note. Gift cards and vouchers are not cash, different rules apply.
As you paid in a mix of voucher and cash, ideally they'd refund you in the same mix if their systems allow.
Surely my replacement gift card should also have a shelf life of 5 years and not 1 year?
The words that they are using are They will issue the refund as per "Payment Method". Which was a gift card.If they're wording it as a gift card rather than a credit note, I would have thought so alright based on date of issue.
The words that they are using are They will issue the refund as per "Payment Method". Which was a gift card.
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