Ryanair changed my flight times and they don't suit me

[mountainman]

I’ve just had my flights changed dramatically by RyanAir. A family holiday to Portugal next July with flights costing £2600.

We’d picked early morning flights (7am) and a late return flight (9pm) to get the longest time out there. They’ve changed them to 7pm and 9am. We effectively lose two days of the holiday if we accept the change because we’ll be arriving late at night (10pm) and returning early morning.

That is a dramatic change to both flights and we’re all very unhappy.

 

[Odea]

That is a dramatic change to both flights and we’re all very unhappy.

Flights to Nice for this November have been culled also. Most midweek flights disappeared. So it's not just the flights beyond 3 months time where this is happening.

Ryanair changed my flight times to two different locations this year. Like yourself the change was dramatic. We ended up having to use taxis for transfers and also staying an extra night in one location. We lost time and we lost money....I reckon nearly €300 between the two holidays.

If you are flying to Faro or Lisbon....Aer Lingus also have flights available. Have a look at TAP also.

 

[elcato]

You're booking for next July so hoping for a better deal by booking early. Dem's are da risks, I'm afraid. Chances are they'll change again in the meantime. If you want to avoid this then book nearer the date.

 

[mountainman]

You're booking for next July so hoping for a better deal by booking early. Dem's are da risks, I'm afraid. Chances are they'll change again in the meantime. If you want to avoid this then book nearer the date.

Flight prices increase closer to the time, in general. These had already gone up since we booked. Either way, it doesn’t make such a big change any less annoying.

 

[joer]

Flight prices increase closer to the time, in general. These had already gone up since we booked. Either way, it doesn’t make such a big change any less annoying.

Our RyanAir flight was changed a few times for this November. We got our refund back recently and got flights with Aer Lingus, in the sale, cheaper. Because we had to change our hotel also a few times it was a little dearer. So swings and roundabouts but we expect things like this to happen from time to time...

 

[Jimmy2045]

I see this thread has been going for 1 year now. Has anyone managed to escalate their complaint further? I can’t quite think of another industry this type of practice is acceptable other than maybe the gambling industry…! It’s unbelievable there are not more consumer protection laws around flight cancellations.

I’ve found myself in the same situation as many on this thread. Bought an expensive 09:20 AM flight for €240 it’s now been changed to 19:20 pm however, it’s not been “confirmed" even though they are selling the flight online at the new 19:20 time and have updated the flight time in the “my booking” section. They have now replaced the 09:20AM flight with a 10:20 AM flight with a completely different flight number. But pushed the 09:20 AM flight number 10 hours ahead to 19:20, that in my eyes is not a minor reschedule but rather a cancellation and a completely different flight.

The original evening flight was advertised for €119 but as I needed to attend an evening event on the day I fly I opted to pay for the most expensive flight being advertised on that day. I’m now essentially being punished for this; Ryanair rescheduled my flight by 10 hours and keep the price of the premium flight I paid for without returning the difference to me.

It sounds at the very least Ryanair are openly deceiving customers and then refusing to pay refunds until the flight rescheduling is confirmed. I don't know what their definition of 'confirmed' is but all evidence points to the fact Ryanair have reason to believe the original 09:20 am flight will not be going ahead as advertised but their exploiting their powerful position to delay paying a refund. By that time when the customer receives the official confirmation the alternative flight options for the customer have materially increased so Ryanair benefit from maximising revenues.