I see the EU are doing a great job with the common market for services, one of the so called pillars of the single market.
Well, I guess there was always going to be friction in that regard on a continent with a dozen major languages. Nevertheless, through the miracle of Google Translate and navigating my way to a Rabo NL online chat window with a very helpful lady, here's the (almost) complete transcript for anyone interested. It's a bit disjointed due to the asynchronous nature of the conversation but I'm sure the gist of it can be pieced together.
Welkom bij de Rabobank
In deze chat vragen wij u nooit naar beveiligingscodes zoals de inlogcode, signeercode of uw pincode. Wij kunnen deze chat vastleggen voor controle- en coachingsdoeleinden.
Goedemorgen, welkom bij de Rabobank. Mijn naam is Ilona. Waarmee kan ik u helpen?
Hi, I wonder is it possible to converse in English?
That is possible
Thank you very much. I am investigating the possibility of setting up a Rabo bank account in the Netherlands. I am currently a Rabo customer in Ireland.... but Rabo are closing their operation here. So I guess the first question is ... will a Rabo in the NL take a customer from Ireland. I realise it would be necessary to meet in NL to set it up but that would not be a problem.
Can you tell me what the reason is that you wish to open an account in the Netherlands?
I am looking for bank with the highest credit rating. Currently in Ireland that is Rabobank. But Rabo have announced that this is about to close. The other banks in Ireland have no better than BBB credit rating. (I am only looking for savings/deposit services, not general banking)
Unfortunately, that is not possible. You must, however, actively use your account for payments, for example
There is no savings only option? I don't mind having a current account too, and even paying for it, but I am unlikely to use it very much.
We do open accounts for customers who live abroad. These customers use their payment account to receive money from the Netherlands and the payment account is then actively used.
You mean a payment account in their local country from which to send and receive funds? Yes, that would be no problem as it is what I already do with Rabo in Ireland. Transfers are to and from my Bank of Ireland payment account. (Am I understanding this correctly?)
No I mean that customers who previously lived in the Netherlands emigrated abroad. These customers receive money (benefit) from the Netherlands. They actively use their Dutch bank account for payments abroad.
Oh, I understand. So is the scenario I am outlining not possible? -- for an Irish citizen to open a deposit account with Rabo NL and move funds online to and from an Irish current account.
It is only possible if you, in addition to a savings account, actively use the payment account.
May I have your telephone number where you can be reached.
Sure: +353-86-xxxxxxx
Then I will check for you what the possibilities are for you.
And can you give me your name please?
Regarding the payment account -- is there a certain minimum level of activity, i.e. some number of transactions per month?
Apologies: My name is dub_nerd.
Thank you mister nerd.
There is no standard for the number of transitions you have to do on a payment account
By the way, I'm not sure which web pages I navigated -- are you with Rabo in Maastricht or general Rabo NL?
I will consult with one of my colleagues and come back to you here
Should I wait here online, or for a phone call? (Either is no problem)
We are one national service for Rabobank customers throughout the Netherlands
Ok
I will contact you by telephone.
Thank you very much for your help. (I suspect you might good other enquiries from Ireland -- Rabo has 90,000 customers here who are all being closed down on May 19th)
Unfortunately, we are not aware that the offices will close in Ireland.
we are also not in contact with colleagues who work at offices outside the Netherlands
Yes, I understand the Rabodirect banks are separate subsidiaries.
Can you give us an indication what amount you may wish to place with us.
It will be between xxx and xxx. Currently in Rabo Ireland it is xxx
Thank you very much for your response. You will hear from me as soon as possible.
Thanks very much indeed for the help Ilona. I will look out for your call.
One last question
Can you tell me what your assets consist of or how this came about?
I have to ask you this question by law and regulations.
Oh, sorry Ilona, was on another window.
These are personal savings ... originally from xxx
There is an audit trail between bank accounts here which can be established. In other words, I've never deposited a sack of banknotes or anything like that.
I can understand that it is quite a personal question. I want to thank you for answering this
No problem at all. I've nothing to hide
thank you again for your openness
I will get started with it and you will hear me as soon as possible
(my excuse if my sentence structure is not entirely correct)
Uw gesprek is beëindigd. Voordat u het venster sluit, kunt u hier aangeven hoe u deze chat heeft ervaren.
Wat vindt u van de mogelijkheid om te kunnen chatten met de Rabobank?
Hartelijk dank voor uw reactie. U kunt het chatvenster sluiten.