I submitted an application to the Passport Office in January and still await a passport renewal for my daughter. The application process in my instance has failed. I’m also not a clown. (Way to go with the overly general criticism and simplistic narrative there @Itchy!)
I won’t rehearse my issues here, but do feel free to cast your eye over this thread which identifies my ongoing issues, all of which speak to productivity and efficiency:
Passport renewal online tips?
I have to renew my passport online.. so I see I have to upload a photo digitally.. any tips on how best to do this as I envisage problems in that regard.. TIAwww.askaboutmoney.com
Anyways, I don’t have the inclination to be dealing with endless tit-for-tat exchanges with a person who labels paying passport customers as clowns, so the very best of luck to you.
That’s ok. For clarity, i wasn’t calling you a clown. To clarify, from the point of view of assessing civil service productivity, more than 50% of applications require additional attention that is unforecastable by the office. This is due to errors made by applicants not due to PS procedures. Of course they can predict it to a certain degree but not with certainty. These errors are magnified given the unprecedented volume of applications arising from Brexit.
In the thread you cited, you state that you have received your own passport card in 48 hours! Yet the service is condemned for inefficiency/low productivity?
You also highlighted the problem of the photograph being accepted on the website and rejected by staff when reviewed. The application process has not failed. The AI reduces the instances of inappropriate photographs being submitted improving the efficiency of the overall service. Of course there will be false positives and you were unlucky.
It’s frustrating for you personally, but to me that’s a sign of the system working. The integrity of the system is far more important than speed for the individual. Suppose the photograph gets through the system automatically, would it not be more frustrating being denied entry to a country when the passport is rejected due to an inappropriate photograph?
Bad luck for you this time but you’ve highlighted (to me anyway) the quality of the service. Meeting agreed timelines in your own case and safeguarding the integrity of the system by not just blindly nodding through AI approved imagery.