Pharmacy Screwing Us During Covid-19

Leper

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Two months ago I bought a hair razor which included the guards for Nos. 1,2,3,4,5 and some other guards. I paid €16.00 for the device and the manufacturer was reputable. Earlier today I visited the same pharmacy today to pick up a prescription to find the same razor on sale for €26.00. That is screwing the Covid-19 situation with barbers closed etc. I felt like venting my disdain but maintained my composure, for once.
 
Hi Leper,

I appreciate your point but is this not the way capitalism works?
Are you saying that there is a better system or some type of a la carte capitalism?
I have something in demand and set the price - it's up to others to decide whether to pay for it or not?
I am not saying that it's right but just the way it is?
Maybe the pharmacist has less turnover during these times and feels justified in increasing his margin to counteract fixed-overheads?
Why should the pharmacists income fall during these times whilst providing a vital public service when the civil servant's income doesn't?


Demand drives the price. You realise, for example, that there are Irish people with terminal conditions going to their pharmacist each month and paying over in excess of €5,000 for medication to improve the quality of their life? In time, the drugs now costing this type of money will reduce significantly in price (and new expensive drugs will come along) but the people who need such drugs, need them now and so will pay the price if they can afford to. If they can't afford to pay for the required medication costs, they will receive inferior treatment and suffer much more. This is modern day Ireland, pre-Covid-19. In other countries, this burden is typically socialised in the sense that where the efficacy is accepted, the State will pick up the tab. It also puts medics in Ireland in a horrible situation as the recommended course of treatment can depend on the patient's finances and that is, in my opinion, reprehensible.
 
Hi Leper,

I appreciate your point but is this not the way capitalism works?
Are you saying that there is a better system or some type of a la carte capitalism?
I have something in demand and set the price - it's up to others to decide whether to pay for it or not?
I am not saying that it's right but just the way it is?
Maybe the pharmacist has less turnover during these times and feels justified in increasing his margin to counteract fixed-overheads?
Why should the pharmacists income fall during these times whilst providing a vital public service when the civil servant's income doesn't?


Demand drives the price. You realise, for example, that there are Irish people with terminal conditions going to their pharmacist each month and paying over in excess of €5,000 for medication to improve the quality of their life? In time, the drugs now costing this type of money will reduce significantly in price (and new expensive drugs will come along) but the people who need such drugs, need them now and so will pay the price if they can afford to. If they can't afford to pay for the required medication costs, they will receive inferior treatment and suffer much more. This is modern day Ireland, pre-Covid-19. In other countries, this burden is typically socialised in the sense that where the efficacy is accepted, the State will pick up the tab. It also puts medics in Ireland in a horrible situation as the recommended course of treatment can depend on the patient's finances and that is, in my opinion, reprehensible.

Excellent post WhiteCoat and may I say you are getting my vote for being one of the most clear writers on the forum.

Regarding the Razor:- Capitalism is capitalism and while I don't entirely agree with the sort of capitalism in your post, it beats communism and socialism. But, I am talking about a local chemist shop here. The pharmacist mostly depends on local custom and to me he saw an opportunity which is blatant greed and opportunism. OK! he is not pressganging customers into buying the razors - there is such a thing as free will. But, the likes of me (short back and sides merchant) feels like something out of Black Sabbath after ten months on tour during our "lockdown." It behoves me to look like what I always look like so no matter what, I'll buy the razor if necessary. Would I feel exploited? - Yes, but like when I get a sub standard meal in a restaurant, I don't complain; I just never give my custom again ever. Capitalism doesn't dictate that the customers always lose, but the astute capitalist will ensure that those who do business with him will continue to do business with him. You could probably call this the next level of capitalism or indeed common sense. (My hero, Feargal Quinn RIP always promoted this).
 
Capitalism is capitalism and while I don't entirely agree with the sort of capitalism in your post, it beats communism and socialism.

How's she cutting Lep!

With capitalism, given the opportunity, man will exploit man. In communism, it's the exact opposite.

On a serious note, what seems to me to be common to WhiteCoat's post and your op is that the concept (or ideal) of us "all being in this together" often falls short - for multiple reasons. Is this fair?
 
Certainly Elacsaplau, You hit the nail on the head there. We Irish have long memories when it comes to something like this. The carpetbaggers don't realise that most of us can think much faster than they can earn. And we never forget.
 
How do you know it was the pharmacy screwing you... ok maybe they jacked up the price OR maybe the price you saw was a reduced price because the product wasn't selling in the pre lockdown era. Does €26 seem a totally out of line price for the product?
 
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How do you know it was the pharmacy screwing you... ok maybe they jacked up the price OR maybe the price you saw was a reduced price because the product wasn't selling in the pre lockdown era. Does €26 seem a totally out of line price for the product?

It was Mrs Lep who bought the razor - God Bless her foresight. I questioned her last night about the purchase. Under duress she confessed that there was a pyramid of boxed plug-in razors on offer @ €16.00 each. They were old stock and were being sold off and to be replaced by the cordless equivalent. Under further Chinese Water Torture she broke down and admitted she couldn't resist the bargain and screamed for mercy and said she would never visit that pharmacy again even the make-up section. She admitted that she didn't care if her new make-up supply caused suffering in 100,000 animals in the manufacture, but Lep's principle was at stake. I must point out that the increased price was for unsold plug-in razors. In other words it is safe to form the opinion that it was opportunism by the pharmacy.

. . . . come to think of it, the new cordless version would be worth the extra tenner, but out of askew principle I'm not going to buy one. At least, I now don't look like somebody from the Commitments.
 
Two months ago I bought a hair razor which included the guards for Nos. 1,2,3,4,5 and some other guards. I paid €16.00 for the device and the manufacturer was reputable. Earlier today I visited the same pharmacy today to pick up a prescription to find the same razor on sale for €26.00. That is screwing the Covid-19 situation with barbers closed etc. I felt like venting my disdain but maintained my composure, for once.
Maybe the wholesaler is now charging more for the razors and the Pharmacist is just maintaining their margin.

Demand drives the price. You realise, for example, that there are Irish people with terminal conditions going to their pharmacist each month and paying over in excess of €5,000 for medication to improve the quality of their life? In time, the drugs now costing this type of money will reduce significantly in price (and new expensive drugs will come along) but the people who need such drugs, need them now and so will pay the price if they can afford to. If they can't afford to pay for the required medication costs, they will receive inferior treatment and suffer much more. This is modern day Ireland, pre-Covid-19. In other countries, this burden is typically socialised in the sense that where the efficacy is accepted, the State will pick up the tab. It also puts medics in Ireland in a horrible situation as the recommended course of treatment can depend on the patient's finances and that is, in my opinion, reprehensible.
Really? I was under the impression that we paid for as many or more expensive treatments as other European countries. We live in one of the most socialist countries in the developed world. I find is surprising that we are less socialist in this area, especially considering that we are one of the highest spenders on socialised healthcare.
 
This is a perfect example of capitalism in action. The pharmacist is perfectly free to jack up the price in an opportunistic manner. The consumer is perfectly free to take note accordingly and decide not to place further business with that pharmacist. The system is working exactly as it should!

Another example. We were having a meal a few years ago in a hotel we frequented couple of times a year for weekend breaks. We ordered tea at the end of the meal. Tea duly arrived in a pot for two. Mrs Boomer asked the waitress for a top up. A second pot arrived. When the bill arrived, it included a full charge for the second pot. I queried it and was told apologetically by the very pleasant waitress that it was hotel policy to do so. Technically, the hotel was within its rights. But it was still a mean-minded price gouge. We have never darkened their doors again. I reckon they have lost well into a four figure sum in revenue from us alone due to that pot of tea.
 
That was the one and only time I've ever been asked to pay for topping up a tea or coffee in any establishment ranging from the cheapest of greasy spoon joints to Michelin starred restaurants. Here or abroad.
 
I bet when all this coronavirus situation is over, every hotel, cafe, pub, tea-room etc will be offering more than just free top-ups. I have sympathy with such owners, but from trips abroad (especially the USA) business people will do as much as possible to retain any business. A dollar from Joe Soap is no different than one from Donald Trump.

It costs money to get anybody to visit your establishment (advertising, promotions etc) and when people just walk in off the street (at no cost to the hotel/cafe) he/she should be treated with vision to ensure that customer returns as often as possible. You don't have to be Francis or John Brennan to know that it's the repeat customers where most profit is.
 
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You don't have to be Francis or John Brennan to know that it's the repeat customers where most profit is.

Exactly! Businesses spend a fortune on advertising in order to acquire customers and then treat them so badly that they never return. I don't get it.
 
The Customer might not always be right, but essentially it is the Customer who pays the wages. That alone is enough to listen to what the customer says and what the customer doesn't say.

Quotation from Feargal Quinn (as near as I can remember):- "The market-place looks completely different from where the customer stands" - referring to banks he said "the bank manager sees beautiful surroundings, helpful staff etc; the customer sees only the queue."
 
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The Customer might not always be right, but essentially it is the Customer who pays the wages. That alone is enough to listen to what the customer says and what the customer doesn't say.

Quotation from Feargal Quinn (as near as I can remember):- "The market-place looks completely different from where the customer stands" - referring to banks he said "the bank manager sees beautiful surroundings, helpful staff etc; the customer sees only the queue."
It reminds me of a time I was in the offices of a large firm of solicitors on the Canal on Dublin's South Side. There were beautiful plants and works of art and plush sofas and great coffee. All I could think of was "Wow, I'm paying for all of this and what I really want is legal advice." It turned out that their legal advice was rubbish and a few hours on the internet left me better informed than their €4,000 "worth" of opinion. I told them that I could have got advice from a student by buying someone a pint in the Trinity bar.

So, by all means take your custom elsewhere but do have the courtesy to let the business you are leaving know why they are losing your custom.
 
It reminds me of a time I was in the offices of a large firm of solicitors on the Canal on Dublin's South Side. There were beautiful plants and works of art and plush sofas and great coffee. All I could think of was "Wow, I'm paying for all of this and what I really want is legal advice." It turned out that their legal advice was rubbish and a few hours on the internet left me better informed than their €4,000 "worth" of opinion. I told them that I could have got advice from a student by buying someone a pint in the Trinity bar.

So, by all means take your custom elsewhere but do have the courtesy to let the business you are leaving know why they are losing your custom.

It reminds me of a time I was in the offices of a large firm of solicitors on the Canal on Dublin's South Side. There were beautiful plants and works of art and plush sofas and great coffee. All I could think of was "Wow, I'm paying for all of this and what I really want is legal advice." It turned out that their legal advice was rubbish and a few hours on the internet left me better informed than their €4,000 "worth" of opinion. I told them that I could have got advice from a student by buying someone a pint in the Trinity bar.

So, by all means take your custom elsewhere but do have the courtesy to let the business you are leaving know why they are losing your custom.

No Purple, I am not a confrontational person, I can do without hassle and if I'm the butt of some commercial deal, I just want to exit. I'm a former public servant . . . . not Charles Stiles (of Mystery Diners).
 
I thought free top-ups were more an American thing and rarely provided here?
But charging twice for the same tea bag and tea pot isn't right. Especially to the tea consisures we irish are.
 
No Purple, I am not a confrontational person, I can do without hassle and if I'm the butt of some commercial deal, I just want to exit. I'm a former public servant . . . . not Charles Stiles (of Mystery Diners).
You don't have to be confrontational. A quite word, an email or even a letter will suffice but just not going back won't help them improve their service. (I had to Google both Charles Stiles and Mystery Diners).
 
You don't have to be confrontational. A quite word, an email or even a letter will suffice but just not going back won't help them improve their service.

That would probably work in the UK, USA and North Korea. But, in Ireland you'd be viewed as a moaner, complainer, nuisance, a guy with nothing else on his mind, a creep or at worst a member of AAM - I like being perceived as being nice.

Mrs Lep and I were on a SuperValu break last year when at breakfast the Full-Irish was being brought to us and I noticed in a swift movement the waitress scooped a sausage from my plate and in a millisecond had it eaten in less. Did we complain? Absolutely not! The waitress needed the sausage more than me. And we even got a good laugh.
 
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