It has been extraordinary poor setup over the past year. Some renewals flowed quickly, but anyone needing documents or their first passport for a child were basically given an undetermined delay, a totally unacceptable response I would expect only in a place like North Korea. They just assume everyone is going to Ibiza and there is no other real life reason people need to move around so leave people in total uncertainty, for example, leaving young kids unable to leave the island to see elderly grandparents for almost two years, (but its ok to travel to their funeral after the grandparents die), totally wrong for a western country.
I had to get onto a TD. I think it is Coveney's office. Also worth getting onto the embassy at the other end if you have business/family/genuine purpose for travel.