Online versus paper - sanity check

G

giddyup

Registered User
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Hey all,

I did an online app in April. Everything seemed to process normally, and our expectation was that it would take ~ 1 year for a response / confirmation on class. I mentioned the program to some friends in similar situations. For various reasons they both did paper applications, which were submitted a few months after we did the online app and they both had a response after ~ 4 weeks to confirm class 2 approval.

Did I do something wrong with the online application? Was I supposed to do paper? Just checking for other experiences recently and my next step is a phone-call to HRMC.

Thanks
 
Quick update. Called them this morning. They said the app was "dealt with" 3 weeks after it was received (May '24). He said he could see no record of a letter being sent (I think that's what he meant) and he would have to refer to a case worker to look at it again. Feels like we are back to the back of the line. I asked him how we would be able to tell what happens next if we can't rely on a letter being generated. He suggested call back in 4 weeks. Frustrating!
 
Can anyone give a steer on how long they generally take to deal with follow-up queries?

I had an application in that they rejected and asked for some further information (my PRSI record here). I replied by post 6 weeks ago, but no acknowledgment or response yet.

I don't want to be hassling them unduly, so looking for opinions on what is a reasonable amount of time to wait for.
 
Do you know when applying cf83 form online, is there a way to attach a file to the online application like for example prsi contributions record?
 
joe sod said:
Do you know when applying cf83 form online, is there a way to attach a file to the online application like for example prsi contributions record?
Click to expand...
Have you already completed the CF83 form? Were you asked to provide PRSI record?
 
Yes, but now I think it's somehow not recorded because the letter I received asked to complete cf83 form while also saying I qualified for voluntary contributions and already had 5 years credited. It also showed a schedule of payments all at class 3 I could make from 2007 to 2023 However other posters have said that payments at class 2 or class 3 depend on your prsi record after leaving UK. So it looks like maybe my prsi record wasn't recorded or accounted for? But I'm not sure either
 
The system defaults to class 3.

I'm a bit confused by your post.

Have I got this right

1. You completed CF83 online.
2. You got a letter asking for documents (PRSI payments)

Have you sent the requested info back?
 
hi, if your unsure of exact dates you worked, can you just say eg Sepetmber 2002
 
Complete the form with as much detail as possible; if they need more info they will let you know.
 
DannyBoyD said:
The system defaults to class 3.

I'm a bit confused by your post.

Have I got this right

1. You completed CF83 online.
2. You got a letter asking for documents (PRSI payments)

Have you sent the requested info back?
Click to expand...

Below is the letter I received in July, sorry if its a bit clumsy. Yes I said before that I applied by post with CF83 form by post 2 years ago and received a letter back then January 2023 saying briefly

"You do not appear to have 3 years of continuous residence in UK and our records show that you have not paid 3 years of UK NI contributions.
If you have resided and worked in another EEA country , this can count towards the residency condition. In order for us to consider any periods of residence in another EEA country we would need a record of this"

So I sent back my prsi record and got back the letter shown below after 18 months. Its confusing because it is asking to complete a CF83 form while also on the next page showing the shortfall in NI contributions and also how to pay those voluntary NICs?

Thanks for your assistance @DannyBoyD
 

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Slight side track, but where do you get your PRSI record from? I haven’t worked in the UK since the mid 90’s so have a lot to try and capture.
 
giddyup said:
Quick update. Called them this morning. They said the app was "dealt with" 3 weeks after it was received (May '24). He said he could see no record of a letter being sent (I think that's what he meant) and he would have to refer to a case worker to look at it again. Feels like we are back to the back of the line. I asked him how we would be able to tell what happens next if we can't rely on a letter being generated. He suggested call back in 4 weeks. Frustrating!
Click to expand...
A final update. Received a letter dated Sept 13th (the day after my call) which confirmed Class 2 status with a table showing the amounts I need to pay from 2007 - present to make those 'qualifying years'. 3 of the years are 824.20 but most of them are <200. Not sure why that is but happy with this outcome.

Edit - I figured it out - the years where I am at 824 are years I (well ok, my wife) did not work.
 
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