Email them to say you are not happy. Outline what you see as the problem, what you would like them to do about it (return your €50 presumably) and say that if it is not resolved satisfactorily within a reasonable time you will be making a complaint to both the Dental Council and th Consumer and Competition Protection Commissioner.
Great thank you, ill check that out.Id suggest writing the dentist outlining your concerns and demanding repayment of deposit within 7 days (reasonable timeframe)
If you don't get it back then file a chargeback claim through you credit/debit card --- google chargeback and you'll get info on it.
In most cases, deposits are non-refundable where the consumer changes their mind. You are not automatically entitled to a refund unless the provider has failed to provide the agreed service.
If you ask them for an invoice for the €50 xray fee, I'm sure they will be happy to oblige.It was a refundable booking deposit for dental appointment which I cancelled about a week in advance and initially i was told someone would contact me to process a refund.. all very straightforward..
Then.. someone else left me a voicemail saying that I owed them 50 euro (same amount as deposit) for an xray. They did not highlight any fee on the day and still did not invoice me for this xray.
Kinda convenient that they are billing me (with no invoice) for the exact amount of my deposit..
If the deposit was refundable in all circumstances then I wonder why they would bother charge it in the first place.It was a refundable booking deposit for dental appointment which I cancelled about a week in advance and initially i was told someone would contact me to process a refund.. all very straightforward..
If the deposit was refundable in all circumstances then I wonder why they would bother charge it in the first place.
It's likely they only discovered you still owed them for the XRay when someone went to process the refund. Regardless, there's nothing to prevent them holding on to it to pay for the X-Ray charge, and many charge more than that for panoramic imaging.
If you are not happy with this situation. You can make a claim against the dentist through the small claims court. The threat of this might cause a change of mind by the dentist regarding the return of your deposit.
And even if the SCC upholds the claim, there is no guarantee that the local sheriff will ever be motivated to collect such a small sum from the dentist.€25 to reclaim €50 sounds pointless...
The county sheriff is a last resort. The Dentist would probably pay up immediately if found liable.And even if the SCC upholds the claim, there is no guarantee that the local sheriff will ever be motivated to collect such a small sum from the dentist.
In all likelihood the Dentist would return the deposit if threatened with the small claims court. It would cost them multiples of 50 euro to attend the court.€25 to reclaim €50 sounds pointless...
That's not how the the small claims court works. There is literally nothing to attend.It would cost them multiples of 50 euro to attend the court.
I honestly dont know anything about the small claims court but i will look into that and also making a complaint as suggested earlier.
Its really the unethical behaviour here that I have an issue with. Its seems highly likely that they are retrofitting this 50 euro as a fee (without any invoice being furnished) now that ive cancelled further appointments.
As a side note, their professionalism during the appointments was less than satisfactory (im being generous with that statement).
No. If that were the case, it would be called the Small Claims Mediation Service. Citizens Information has a good summary of how it works.This is not correct.
They try mediation first. If this does not give a satisfactory solution the case is heard in the District court.
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