Court: Virgin illegally incentives staff to discourage customers from switching

[AlbacoreA]

I'm surprised you haven't won the VM office Xmas raffle.

 

[ClubMan]

Another update on this case.

Virgin Media must amend training to deal with customers who want to switch provider | BreakingNews.ie

The judge found that Virgin had breached obligations in the way in which its phone agents dealt with customers seeking to switch

www.breakingnews.ie

In his judgment last month, the judge said that while Virgin argued the financial incentives to agents were for resolving customer issues, it was clear the event which triggered the payment of the incentive was the retention of the customer.

...

Following submissions on Wednesday from Eileen Barrington SC, for Comreg, and Niall Buckley SC, for Virgin Media, in relation to the formal orders to be made, the judge said he would make an order in relation to contract termination in accordance with wording suggested by Comreg, subject to amendment.

 

[Sue Ellen]

And somehow I ended up received 2 x €100 vouchers.

Trust you

I was due a voucher too, many years ago, through a boards.ie offer, and had to hound them to get the voucher.

 

[ClubMan]

Well, I had to chase it up too but ended up with two.