Court: Virgin illegally incentives staff to discourage customers from switching

michaelm said:
You can just email cancel@virginmedia.ie
Click to expand...
That used to work but then they changed the terms and conditions so that you could only give notice of cancellation by calling them or by post. Did they reinstate the email option? I didn't think so...

Edit: doesn't look like it...

Terms | Terms And Conditions | Virgin Media Ireland

Read a summary of the Virgin Media Ireland terms and conditions here. Find out all you need to know about contract lengths, equipment, cancellation and more
www.virginmedia.ie www.virginmedia.ie
How do I cancel?

You can cancel your contract by providing one months notice to Virgin Media via phone or alternatively, you can write to us at Virgin Media Ireland, Limerick Enterprise Development Park, Roxboro Road, Limerick.

If the contract is terminated during your minimum period, cancellation charges may apply.

Cooling-off period - You have the right to cancel your order without giving any reason any time up to 14 days from the later of:
information.png
delivery of your equipment or (ii) activation of your services.

Click here to view our Cooling-off period information page.

Click here to view our Terms and Conditions.
Click to expand...
 
Last edited:
They clearly accepted my cancellation by e-mail as shown in post 12 above.
Although this was over 4 years ago and maybe their T&Cs have changed?
 
The only reason I can see for them now refusing e-mail cancellations is to get you on the phone to plamas or indeed bully you into staying.
A recent report suggests that only a small percentage of the population use snail-mail anymore.
Or maybe I'm just being too cynical?
 
charlie007 said:
The only reason I can see for them now refusing e-mail cancellations is to get you on the phone to plamas or indeed bully you into staying.
Click to expand...
I wouldn't be surprised if that was the case, but in my experience over several years it's simple to just tell them that you're cancelling, you are not interested in any offers, and to avoid going through any long drawn out attempted retention process.
 
They've been here before...

https://www.irishexaminer.com/news/arid-40959263.html
It's a bit unfair of me. To be honest I used to try cancel every year and fail. Last time I just cancelled TV. It's been a few years since I last had a go. Maybe I should try again.

Send them an email you reckon....
 
ClubMan said:
I wouldn't be surprised if that was the case, but in my experience over several years it's simple to just tell them that you're cancelling, you are not interested in any offers, and to avoid going through any long drawn out attempted retention process.
Click to expand...
Between Electric, gas, TV, Broadband, telephone...I've had an unsatisfactory response in trying to cancel in about 90% of cases. One electric supplier charged a €50 penalty on 4 out of 7 occasions, even though I had cancelled correctly every time. I of course challenged everytime and was credited everytime, But I wonder how many of these €50 stay with the company? I have several more examples, maybe I'm not too cynical afterall?!
 
ClubMan said:
That used to work but then they changed the terms and conditions so that you could only give notice of cancellation by calling them or by post. Did they reinstate the email option? I didn't think so...
Click to expand...
I emailed VM to give 30 days cancellation notice on 30/01/25. I received a cancellation confirmation email the same day. They've since rang me and, ultimately, offered 9 months half price . . which I declined.
 
I cancelled by email this July (was moving house, which I stated) using the address cancel@virginmedia.ie. Was processed promptly and no contact from them except via email.
I'm currently using a 48 sim card with a purchased 5G router, which is giving me download speeds that sometimes top 500 Mbps (and always over 100) and costs the princely sum of €13 a month for truly unlimited downloads - no cap any more. Routers are around £200 from Amazon or CeX will sell you a second-hand one.
 
michaelm said:
I emailed VM to give 30 days cancellation notice on 30/01/25. I received a cancellation confirmation email the same day. They've since rang me and, ultimately, offered 9 months half price . . which I declined.
Click to expand...
nephster said:
I cancelled by email this July (was moving house, which I stated) using the address cancel@virginmedia.ie. Was processed promptly and no contact from them except via email.
Click to expand...
Thanks @michaelm and @nephster - good to know that the email cancellation is still an option after all! :) It's a pity that VM don't make that clear in their cancellation FAQ (and T&C's?).
 
Last edited:
michaelm said:
Maybe you are just unlucky
Click to expand...
Maybe? But I've always been good at the sums! and am fairly confident I've never been caught.
I read somewhere that a quarter of our population struggle with simple maths and I fear a chunk of this group do get caught?!?
 
I remember setting up mobile phones with them and instead of setting up one account with 4 phones they set up 2 accounts with 2 phones each. Then failed to mention this repeatedly while trying to sort out billing issues. Constantly ran into issues due to this. Never so happy when I ported them to another network.

Not sure how maths came into that.
 
I guess my rule of thumb is how often in these interactions with a company are these mistakes or difficulties do I end up better off Vs the company being better off. If it's never to my advantage then it's mostly likely not accidental.

I'm assuming most people have experienced people or systems or organisations who have a talent for making simple things unintelligible. But it's frequently to their disadvantage. That's not the case here.
 
AlbacoreA said:
I guess my rule of thumb is how often in these interactions with a company are these mistakes or difficulties do I end up better off Vs the company being better off. If it's never to my advantage then it's mostly likely not accidental.
Click to expand...
Last summer I cancelled VM broadband and immediately signed up again, via Bonkers, as a new customer to get the 500Mbps package for €35 p.m. for another twelve months. Part of the new customer deal was a €100 One4All voucher from VM to the new customer. After a few weeks there was still no sign of the voucher so I contacted Bonkers who got onto VM. There seemed to be a bit of confusion but eventually it got sorted out. And somehow I ended up received 2 x €100 vouchers. :D
 
You must log in or register to reply here.
Back
Top