That used to work but then they changed the terms and conditions so that you could only give notice of cancellation by calling them or by post. Did they reinstate the email option? I didn't think so...You can just email cancel@virginmedia.ie
How do I cancel?
You can cancel your contract by providing one months notice to Virgin Media via phone or alternatively, you can write to us at Virgin Media Ireland, Limerick Enterprise Development Park, Roxboro Road, Limerick.
If the contract is terminated during your minimum period, cancellation charges may apply.
Cooling-off period - You have the right to cancel your order without giving any reason any time up to 14 days from the later of:delivery of your equipment or (ii) activation of your services.
Click here to view our Cooling-off period information page.
Click here to view our Terms and Conditions.
I think that they ceased accepting cancellations by email since then. Certainly their current instructions on cancellations specify phone and post as the only options.Although this was over 4 years ago
I wouldn't be surprised if that was the case, but in my experience over several years it's simple to just tell them that you're cancelling, you are not interested in any offers, and to avoid going through any long drawn out attempted retention process.The only reason I can see for them now refusing e-mail cancellations is to get you on the phone to plamas or indeed bully you into staying.
Send them an email you reckon....
their current instructions on cancellations specify phone and post as the only options.
Between Electric, gas, TV, Broadband, telephone...I've had an unsatisfactory response in trying to cancel in about 90% of cases. One electric supplier charged a €50 penalty on 4 out of 7 occasions, even though I had cancelled correctly every time. I of course challenged everytime and was credited everytime, But I wonder how many of these €50 stay with the company? I have several more examples, maybe I'm not too cynical afterall?!I wouldn't be surprised if that was the case, but in my experience over several years it's simple to just tell them that you're cancelling, you are not interested in any offers, and to avoid going through any long drawn out attempted retention process.
I emailed VM to give 30 days cancellation notice on 30/01/25. I received a cancellation confirmation email the same day. They've since rang me and, ultimately, offered 9 months half price . . which I declined.That used to work but then they changed the terms and conditions so that you could only give notice of cancellation by calling them or by post. Did they reinstate the email option? I didn't think so...
Maybe you are just unlucky. I switch utilities every year and have never hit a penalty.I have several more examples, maybe I'm not too cynical afterall?!
They've been here before...
https://www.irishexaminer.com/news/arid-40959263.html
I emailed VM to give 30 days cancellation notice on 30/01/25. I received a cancellation confirmation email the same day. They've since rang me and, ultimately, offered 9 months half price . . which I declined.
Thanks @michaelm and @nephster - good to know that the email cancellation is still an option after all!I cancelled by email this July (was moving house, which I stated) using the address cancel@virginmedia.ie. Was processed promptly and no contact from them except via email.
Maybe? But I've always been good at the sums! and am fairly confident I've never been caught.Maybe you are just unlucky
They must have reckoned that since one by four is the same as two by two, then everything was OKNot sure how maths came into that.
Last summer I cancelled VM broadband and immediately signed up again, via Bonkers, as a new customer to get the 500Mbps package for €35 p.m. for another twelve months. Part of the new customer deal was a €100 One4All voucher from VM to the new customer. After a few weeks there was still no sign of the voucher so I contacted Bonkers who got onto VM. There seemed to be a bit of confusion but eventually it got sorted out. And somehow I ended up received 2 x €100 vouchers.I guess my rule of thumb is how often in these interactions with a company are these mistakes or difficulties do I end up better off Vs the company being better off. If it's never to my advantage then it's mostly likely not accidental.
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