Manners
The test of good manners is to bear patiently with bad ones.
It would appear that O would prefer that you had lied in your original post. Posting questions under unregistered names by regular contributors is rampant on this website.
Unfortunately, like O, the rest of us do not know the answers to all of the questions all of the time. Your mistake was in your honesty.
As you have not received a reply at this stage you can assume that no one here has the answer and you should ring any of the pension provider companies and ask to speak to someone in technical services.