I rang the 1800 235 460 number.
The person on the other end of the line was able to provide me with no information and recommended that I call the 0818 300 070 number.
I called that number and the person was able to search for my name (it took over 5 minutes) to see if the cheque/letter was generated.
1) I asked if it was posted. - I was told that if the cheque was raised it would be listed. It was not. Apparently it takes two days to show so maybe it was raised yesterday. I was told to expect something next week.
2) I asked if he or anyone else could confirm the amount - he could not because it was not on the system.
3) I asked if they could confirm that the cheque would be posted out to my current address. It turns out they had my address down as 25 as opposed to 23. I explained I was under severe financial pressure and therefore sending it to the wrong address would cause delays and compound the problem. I was placed on hold again. He then said that I could cancel the cheque and they would re-issue it. I told them that I could not countenance causing a further delay, despite the fact that a neighbour could, on impulse, open a letter addressed to me and know my personal business.
I told the person I would knock into 25 and ask them to keep an eye out for it.
Unbelievable.
The person on the other end of the line was able to provide me with no information and recommended that I call the 0818 300 070 number.
I called that number and the person was able to search for my name (it took over 5 minutes) to see if the cheque/letter was generated.
1) I asked if it was posted. - I was told that if the cheque was raised it would be listed. It was not. Apparently it takes two days to show so maybe it was raised yesterday. I was told to expect something next week.
2) I asked if he or anyone else could confirm the amount - he could not because it was not on the system.
3) I asked if they could confirm that the cheque would be posted out to my current address. It turns out they had my address down as 25 as opposed to 23. I explained I was under severe financial pressure and therefore sending it to the wrong address would cause delays and compound the problem. I was placed on hold again. He then said that I could cancel the cheque and they would re-issue it. I told them that I could not countenance causing a further delay, despite the fact that a neighbour could, on impulse, open a letter addressed to me and know my personal business.
I told the person I would knock into 25 and ask them to keep an eye out for it.
Unbelievable.
