Alleged car accident involving my car

Sue Ellen said:
I quite often find that I want proof on paper of what these people are quoting/saying i.e. a paper trail. In call centres they try to fob people off, some with the first thing that comes into their darling little heads :)
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Oh I agree. TBH I'm glad I'm dealing with AIG and not a bot, customer service person in its4women.

She's a Express Motor Claims Handler. That title is annoying to me now as it implies this has to rushed.
 
Pinoy adventure said:
Sue - basically I got passed around from the guards too my insurance company (axa ) who were actually useless in helping me out.

So the superintendent could/would not disclose the third parties details too me due too GDPR.
They would only disclose it too either my insurance company (for a fee) or my solicitor.

If I go true my insurance (which axa wanted me too) it would increase my policy premium for the next 3 years.
They did request an abstract from AGS which I was told can take weeks-months too get back from AGS (still waiting for axa too call me back but my guess is it won’t happen).

In the meantime in policy renewal came in so the options I got from Axa were either drop my claim and cover the damage cost myself or risk an increase in my renewal and the inconvenience of a accident noted on my policy which I must disclose too any insurance company I go with.

I found Axa were absolutely useless in helping a comprehensive policy holder with them,so decided too get my car fixed myself.
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In your case you seem to be the one making a claim? That's totally different to the original poster's issue here which is somebody else making a claim against them.
 
ClubMan said:
In your case you seem to be the one making a claim? That's totally different to the original poster's issue here which is somebody else making a claim against them.
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No I wasn’t making a claim off my own policy which is what my insurance company wanted me too do.
I was wanting too claim of the third parties policy’s as they crashed into me.
 
Spoke to AIG. She's waiting for AXA to send her the stuff. They are being very slow. Accident happened in another and Guards were involved.

She has it as a case to discuss with her own manager. She said she won't be settling as it looks like a mistaken identity or an error by the Guard.


She's hoping to have it settled by the end of the week.
 
becky said:
So the claim has been removed.

Incorrect details provided to axa by the Guards ie: incorrect car reg.
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...............................as I suspected. It does happen as people are human after all.
 
Ravima said:
...............................as I suspected. It does happen as people are human after all.
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I work in HSE admin. I'm fully aware that that clerical errors happen.

I explained I wasn't in the accident but all she wanted me to do was engage in the process immediately and defend the claim.

I spent a long time composing an email, checking Google maps, checking my bank account etc. I had a headache going to bed on Friday night.

The email (and I can write an email. I'm an FOI decision maker as part of my job) seemed to make her sit up and look into further.

I'm happy it's sorted.
 
becky said:
So the claim has been removed.

Incorrect details provided to axa by the Guards ie: incorrect car reg.
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Disgraceful by the gardai.

I'd be sending a letter to the station asking if your name as registered keeper has been recorded anywhere on their systems as being involved in a crash and I'd be asking how such an error was made.

Did the Garda not do a very simple cross reference to the make, model and colour of the car?

Utter incompetence and gave you two weeks of stress
 
peemac said:
Disgraceful by the gardai.

I'd be sending a letter to the station asking if your name as registered keeper has been recorded anywhere on their systems as being involved in a crash and I'd be asking how such an error was made.

Did the Garda not do a very simple cross reference to the make, model and colour of the car?

Utter incompetence and gave you two weeks of stress
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Or just put it down to a human error and move on now that it’s sorted? People make mistakes. It’s been rectified. I wouldn’t go as far to say it’s a disgrace.
 
rustbucket said:
Or just put it down to a human error and move on now that it’s sorted? People make mistakes. It’s been rectified. I wouldn’t go as far to say it’s a disgrace.
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Gardai record everything.

I'd be checking that anything incorrectly recorded with my details attached is corrected.

And you would hope that a Garda would have the basic competence to match colour/ make / model with a registration number.

I've first hand experience of something similar and it took months to get it corrected.
 
peemac said:
Disgraceful by the gardai.

I'd be sending a letter to the station asking if your name as registered keeper has been recorded anywhere on their systems as being involved in a crash and I'd be asking how such an error was made.

Did the Garda not do a very simple cross reference to the make, model and colour of the car?

Utter incompetence and gave you two weeks of stress
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Hold on, the Gardai don't reach out to insurers on issues like this. It is the claimant that lodges the claim who supplies all details. Unless there is injury involved, the Gardai just do not get involved bar recording any details as presented to them by one or both parties.

The insurance company may on rare occasions contact the Gardai to confirm details, but generally they just punch in the details they received from the claimant and go from there. Insurance companies spend as little time as possible dealing with these claims.
 
Leo said:
Hold on, the Gardai don't reach out to insurers on issues like this. It is the claimant that lodges the claim who supplies all details. Unless there is injury involved, the Gardai just do not get involved bar recording any details as presented to them by one or both parties.

The insurance company may on rare occasions contact the Gardai to confirm details, but generally they just punch in the details they received from the claimant and go from there. Insurance companies spend as little time as possible dealing with these claims.
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Poster said that she was told Gardai were involved and the error was likely an error by the Gardai. - So it was this point I responded to.

I'd still be checking that there is no error on the Garda system as it can cause another garda to make a wrong assumption if you do get stopped and checked.
 
peemac said:
Poster said that she was told Gardai were involved and the error was likely an error by the Gardai. - So it was this point I responded to.
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Involved perhaps, but they still don't ever lodge insurance claims.

In a case I had a few years back where the other party had provided incorrect details at the scene, the Gardai said they were prohibited from passing on details, but would remind the other party of their obligation to provide correct details to the insurer.
 
Leo said:
Involved perhaps, but they still don't ever lodge insurance claims.

In a case I had a few years back where the other party had provided incorrect details at the scene, the Gardai said they were prohibited from passing on details, but would remind the other party of their obligation to provide correct details to the insurer.
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I'd still be checking just to be sure.

In my case the year was wrong so 141d v 171d. But a red focus v a totally different car in dark grey. Was treated like crap, asked for substantial details & breathalyzed. And even after he realised there was an error on the system (he finally opened his eyes and saw my car was not red and not a ford), there was not even a scintilla of an apology.

Hence I would err on cautious side and double check.
 
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