Thanks for that.
My supplier is Energia. The bill included the old and the new meter readings.
For reference, during the same period last year (April 18, 2023, to June 18, 2023), we consumed 512 kWh during the day. This year, they are charging us 18,523 kWh for the same period (16,157 kWh with the old meter and 2,366 kWh with the new one). The night usage is similar: in 2023, we consumed 335 kWh, while in the same period in 2024, they charged us for 358 kWh.
The outstanding fee after two reductions is about 4,000€.
I can't open a complaint with CRU because they need a complaint number from Energia, which is what I am doing. I've contacted also ESB, which said to contact Energia and ask them to contact them and request a picture of the reading of the old meter when they changed it and a test of the new smart meter.
I have notified Energia, now waiting for them.
My supplier is Energia. The bill included the old and the new meter readings.
For reference, during the same period last year (April 18, 2023, to June 18, 2023), we consumed 512 kWh during the day. This year, they are charging us 18,523 kWh for the same period (16,157 kWh with the old meter and 2,366 kWh with the new one). The night usage is similar: in 2023, we consumed 335 kWh, while in the same period in 2024, they charged us for 358 kWh.
The outstanding fee after two reductions is about 4,000€.
I can't open a complaint with CRU because they need a complaint number from Energia, which is what I am doing. I've contacted also ESB, which said to contact Energia and ask them to contact them and request a picture of the reading of the old meter when they changed it and a test of the new smart meter.
I have notified Energia, now waiting for them.