Look, I'm not trying to offend. Invariably when you talk on the phone, or get a letter, from council admin staff you'll simply receive a standard reply. When so many people are in the same boat this is what happens, the people involved just become overwhelmed with work and throw out the same answers. If you follow through with this you'll end up getting a different answer, some other reason that shows why you received less 'points' than the people above you on the list.