It's not unusual in an American multi-national to have different policies in place around the world to suit local requirements. It's also not unusual for Head Office in the US not to understand some of those processes
Based on what has the OP posted, it would seem that there is an undocumented policy around approval but also potentially an undocumented policy/practice around the payment of out of hours allowances. I note the OP has also said some of these workers work in other juristictions. Some questions that should be answered
Hi thedaddyman - please see response in bold below
- Did any of the employees getting this allowance transfer into the company from another org via a takeover or outsourcing? Potentially they may have transferred in T&C's not covered under normal comp policy - not applicable in this case
- Has anyone checked the contracts of the employees in question to see if they have any rights to the payments.? No, but up to some months ago this ago nobody ever contested this. It seems to stem from a view expressed in the recent past by an American gentleman with an American perspective
- Have HR in the relevant country got a documented policy around this payment? at the time this blew up there was no detailed policy, just an intranet site saying something to the effect that shift premia applied to people who work "unusual hours" Local HR policies in Ireland may be irrelevant
- What are your own managers saying about the issue.? Are they being supportive? Senior managers (most located internationally) can't believe a) that this is an issue and b) the manner in which this is being handled
As for the potential that collective bargaining rights might assist?. With all due respect to the person who posted about that and speaking as someone who has worked for American IT companies over the year, let's just say that this would not provide much encouragement for the company to either retain an office in Ireland or to have someone in Ireland managing overseas staff when that could easily be done in another country.