If it's any consolation some surverys suggest that as much as one third of online purchases never arrive. I can't find the details of the Survey I heard about (It was a European Survey)
Here's a survey from the where things seem better.
Well done on the refund, and you can take some satisfaction that you warned a few other people off them too, so they've lost more than the money you would have spent.
re: 'some surveys suggest that as much as one third of online purchases never arrive'
I've often seen this quote but I don't believe it. I've ordered loads of stuff from the www including books, cds, dvds, dvd player, digital camera, camera memory(from 7dayshop), perfume and a lawn mower. Nothing has ever gone missing.
I have been hesitant to buy much online. Prior to the 7dayshop recommendation, I'd only ever purchased from CDWow and never once had a problem with them. Unfortunately the trouble with 7dayshop came in only my second order. I don't know where exactly the problem was being caused. I have no doubt that 7dayshop have thousands of satisfied online customers. If things had been different, I am sure I could have been one of them. The range and value they offer is terrific. All I know is I didn't get my delivery and this was compounded by repeated promises that the order was being resent.
Like Michaelm, I have also had a good experience with online shopping. My main purchases would be from ebay, Amazon, CDWOW and 7dayshop. I have been doing this over a period of 6 or more years now.
The only problems I have had were slow or delayed deliveries. In most, but not all cases - these were caused by the local delivery agents. Incidentally, I have also found An Post quite good at deliveries - some of the courier companies (especially the one everyone mentions for US deliveries) are worse than useless.
To Sweeney : its unfortunate your experience has been so negative. Have you also checked it out via An Post - just to cover off that angle also ?
I did check with An Post for any parcels addressed to me but there were none. Missing one delivery might occur but rarely another. Besides, I'm here most day times.
I am saddened that my experience with this supplier was unhappy but I know many others have good relationships with 7day and I wish them well. With the history now, I doubt 7day would be happy processing another order from me though.
I plan trying MX2.com. Does anyone have any positive or negative things to say about them?
I recently purchased a digital camera from 7dayshop and within the first month, it has broken. They are being slowe about supplying the returns address, can anyone help me out?