My own experience was RTB wasn't accurate before or after the IT change. It would take multiple attempts to get information updated. They would constantly lose things sent to them in the post.
My last dealing with them was for them to lose an update. Then half wipe the account. Requiring me to re-register in order to unregister. Parallel to this going through their dispute process, which concluded. But that process wasn't linked to the existing registration updates.
But they are still passing on incorrect information to local authorities. Who then contact people based on that incorrect information.
I would like to say this is unique. But I see the same mindset in other organisations.
My last dealing with them was for them to lose an update. Then half wipe the account. Requiring me to re-register in order to unregister. Parallel to this going through their dispute process, which concluded. But that process wasn't linked to the existing registration updates.
But they are still passing on incorrect information to local authorities. Who then contact people based on that incorrect information.
I would like to say this is unique. But I see the same mindset in other organisations.