PaddyBloggit
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This approach is designed for a different type of difficulty, typically where a parent is concerned about the quality of teaching. There can be situations (e.g. teachers using violence) where it would be seen as unsuitable.
The situation described by the OP is of the type that should be addressed with the teacher in question in the first instance. Clarification needs to be sought/an explanation given. The whole thing may be a misunderstanding and the teacher deserves a chance to explain him/herself. If the explanation received isn't to the OP's satisfaction then they move on up the ladder. Serious allegations are of course a different matter. Allegations in relation to Child Protection, for example, aren't/can't be investigated by a school and must be reported to the relevant authorities.
If the teacher is bypassed, principal will only revert to the teacher in question for an explanation.