I hope I am posting in the right section. Just returned from hol in Puerto Del Carmen. Never having been on resort hol, we needed a break with child 4 plus ill husband for all to benefit. Chose the hotel because of kids club & recommendations. We never use babysitters at home and havent brought her abroad because of worries with pools, balconys etc. We checked out the club & were satisfied day 1 & 2. On day 3, the kids club lost our 4 year old. She wandered off and they never missed her. She was found by quick thinking people who realised she was wandering around on her own for at least 2 hours. In brief it ruined the holiday for many reasons. What action or any would any body advise?