Re: Building a House - Windows
Can anyone confirm exactly what the story is with Swedex? We've a patio door on order with them, due for delivery the first week in April. Don't like this receivership talk one little bit
Will give them a buzz on Monday, but a heads-up would be good.
Yes. They are in financial difficulty and either a receiver or liquidator is involved – the person who told me this is not exactly sure who is involved. Prior to this disaster, I had a really excellent communications link with the employees with whom I dealt in Swedex - they returned or answered calls or e-mailed promptly and were always very helpful. I was going to write a positive report when my goods arrived!
My goods (internal doors) were in the shipment that was not allowed go through at Dublin the weekend before last. My last positive communication with the company was on the 13 March when I was informed they were help up in customs and could take a week to be released.
I was in contact with Swedex on the 20 and 21 March on a number of occasions. They put me through to the voice mail of the person with whom I was dealing at that point. She did not return my calls. I found this very strange. I had a sinking feeling especially after she had previously mentioned that my goods were help up at customs. I was expecting the worst!
On Thursday 22 march the phone line to Swedex had a message stating that they were experiencing technical difficulties with their phone lines and to leave a message. But there was no facility to leave a message.
I immediately contacted my credit card company. I am currenty drafting my dispute letter.
Section 14 Sale of Goods Act:
14.—Where goods are sold to a buyer dealing as consumer and in relation to the sale an agreement is entered into by the buyer with another person acting in the course of a business (in this section referred to as a finance house) for the repayment to the finance house of money paid by the finance house to the seller in respect of the price of the goods, the finance house shall be deemed to be a party to the sale and the finance house and the seller shall, jointly and severally, be answerable to the buyer for breach of the contract of sale and for any misrepresentations made by the seller with respect to the goods
Alastair did you pay by credit card?
Hope this may be of benefit to others.
Marion