Just the One
Registered User
- Messages
- 168
My house is 9 years old so still covered under the 10-year Home Bond guarantee.
I am not the initial owner of this house as I only bought it two years ago.
I have noticed that the PVC windows are in bad shape. There are a lot of draughts coming in. When the window closes there is a gap between window and frame. In some instances it is a nice snug fit at the bottom but can be a 3-5mm gap at the top.
I was talking to the builders who say that since I was not the initial owner of the house I do not have any contract with them so they are not liable -not sure about this.
I was onto the suppliers of the windows who offer a 10-year guarantee with their windows. However, when I told them that my windows are still under guarantee they claimed that the glass is covered for 10 years, the frames for 5 years and the hinges etc for 1 year.
Can anyone offer me some advice as to where I stand on this?
I am not the initial owner of this house as I only bought it two years ago.
I have noticed that the PVC windows are in bad shape. There are a lot of draughts coming in. When the window closes there is a gap between window and frame. In some instances it is a nice snug fit at the bottom but can be a 3-5mm gap at the top.
I was talking to the builders who say that since I was not the initial owner of the house I do not have any contract with them so they are not liable -not sure about this.
I was onto the suppliers of the windows who offer a 10-year guarantee with their windows. However, when I told them that my windows are still under guarantee they claimed that the glass is covered for 10 years, the frames for 5 years and the hinges etc for 1 year.
Can anyone offer me some advice as to where I stand on this?