Hello,
I signed up for BT broadband and Total talk on 13th October and was told I would be waiting about a week to be up and running. so I waited and waited...... 3 weeks later on Nov 3rd I received a letter from BT (dated 20 Oct) stating that they were activating my account and that it would take 15 working days to complete and then it would take a further 10 working days to receive the modem! Is this for real? I phoned last Monday and was told I would have a modem this week. Guess what, no modem.
Does anyone know if this is normal service or am I just unlucky. At this stage I'm very tempted to tell BT to shove their offer but I'm afraid if I cancel, given BT's history of billing problems, the €45 p/m will be deducted from my account anyway.
Thanks.
I signed up for BT broadband and Total talk on 13th October and was told I would be waiting about a week to be up and running. so I waited and waited...... 3 weeks later on Nov 3rd I received a letter from BT (dated 20 Oct) stating that they were activating my account and that it would take 15 working days to complete and then it would take a further 10 working days to receive the modem! Is this for real? I phoned last Monday and was told I would have a modem this week. Guess what, no modem.
Does anyone know if this is normal service or am I just unlucky. At this stage I'm very tempted to tell BT to shove their offer but I'm afraid if I cancel, given BT's history of billing problems, the €45 p/m will be deducted from my account anyway.
Thanks.