Astec alarms- user feedback

Carpenter

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I have an Astec alarm fitted in my house, installed about 2 years now. Had some problems initially with a faulty panel which was replaced by the manufacturer in year one. I'm just wondering what is other users' experience of the system? I've seen some poor feedback on the Astec system over on boards.ie but i'm not sure how objective this is. Also can anyone tell me if the digital Voice dialler is considered acceptable as an alternative to monitoring by an alarm monitoring station- i.e is this IS 199 (or new EN) compliant?
 
I had one in my old house, diaster, constantly gave us problems. Use to go off all the time for no reason other then to wake us up and annoy the neighbours. Me and the alarm man became great friends!! I had to ring him numerous occasions late in the night at one stage he just got me to cut the wires and he came back and fixed it the next day.

I have a HKC alarm (New Alarm Company) in the now admittaly it's only in for a year but no problems yet. I do regret not getting the Voice dialler for the new alarm it was very handy for when the alarm did go off. and you were near by.

Mahons
 
We got one installed as it was alot cheaper (around 700 at the time when we were quoted 850 and up from other companies), Not sure if I am allowed to mention which supplier of it but it was a one year warrantee and of course 13 months after it was installed it started going off non-stop in the middle of the night one night, pure nightmare we had to get on to their emergency number and the guy talked us through removing the battery. They then charged us €90 (minimum callout charge) to come out and replace the battery. I know from researching that no way should a battery only last 13 months and wonder does the company supply you with a shorter-life battery on purpose. When I researched online I found that you can get different life batteries and maybe they time it to run out after the warranty. I was really annoyed anyway over it. Touch wood no problems with it since then a few months ago.
 
It's interesting, my own alarm gave a lot of trouble in the first year with nuisance activations and unusual fault messages etc. In the end I got a new replacement panel from Astec (who were very good to deal with I have to say) and touch wood I haven't had any problems in the past 12 months. The alarm system was originally recommended to me by my brother, a sparks and he went on to fit a number of these systems himself. So I suppose it is marketed as the "electrician's alarm", my brother tells me that he's advised now that HKC are the panel to fit. I know Aritech are very common in commercial installations. I was just curious really. I'm sticking with the system I have; I helped to install it at the time and studied the installation manuals in detail- I thought it was a great system (part of me still thinks it is a well engineered product!). Time will tell.
 
I've an astec too, with window vibration sensors and have had no problems whatsoever apart from the fact that it says it needs a service every 2 years (call engineer note). The battery lasted about 5.5 years.
 
My house was pre wired by the builders for an "Astec alarm", is this just a plug for Astec or would the wiring be specific to this particular make?
 
Astec alarms use less wires than the conventional alarm and there might need to be some rewiring to fit conventional alarm.
There are only a few builders/electricians that do this. This is a sly way for the electrician to guarantee that he will get all the alarms on site as most alarm companies will not use Astec
 
I would have thought it difficult to wire for astec only unless builder has used 2 core cable! Is this the case?
 
This is a sly way for the electrician to guarantee that he will get all the alarms on site as most alarm companies will not use Astec
How is this a sly way for electricians to get the job? With the new PSA licensing electricians won't be installing alarms. On most sites I know it is an Alarm company that installs the alarms not electricians.
Any installer can install Astec systems.
Most companies will not use Astec? What figures are you basing this on?
The majority of Irish installers now use astec.

I would have thought it difficult to wire for astec only unless builder has used 2 core cable! Is this the case?
You are 100% correct. There is no such thing as 2 core alarm cable.
Very few will wire with the minimum of cores either. They would rather wire with plenty to spare in case of any problems.

Generally Astec is very reliable if installed correctly. Because of the nature of how the system operates ,it is less forgiving of bad connections. This of course is not a fault of the Alarm , but rather the installers work.
BTW before anyone asks I am in no way affiliated with Astec.
I am just giving my opinion as a qualified installer of over 20 years.
 
Ok Colm, it's nice to get feedback from someone else in the trade. Do you/ would you recommend Astec over the competition (HKC/ Aritech)?
 
The system is as reliable as those 2. But with Astecs configuration it is much more flexible. What sort of problems are you having with it at the moment?
Are you living in Dublin? I could take a look at it if you like.
 
How is this a sly way for electricians to get the job? With the new PSA licensing electricians won't be installing alarms. On most sites I know it is an Alarm company that installs the alarms not electricians.
Any installer can install Astec systems.
Most companies will not use Astec? What figures are you basing this on?
The majority of Irish installers now use astec.

You are 100% correct. There is no such thing as 2 core alarm cable.
Very few will wire with the minimum of cores either. They would rather wire with plenty to spare in case of any problems.

Generally Astec is very reliable if installed correctly. Because of the nature of how the system operates ,it is less forgiving of bad connections. This of course is not a fault of the Alarm , but rather the installers work.
BTW before anyone asks I am in no way affiliated with Astec.
I am just giving my opinion as a qualified installer of over 20 years.

There is no need to skimp on cable when wiring a house. By doing this it is very difficult to install a conventional alarm and nearly impossible if it is an apartment.The home owner should have some choice and not be limited to one type of alarm system. Any of the astec wired sites I have been on are dominated by one company.
I base my information from running my own company and getting feedback from other companies and wholesalers etc. Some have even got on to Mr Anderson about this.

I have also repaired a lot of astec alarms, more than I should considering their small market share. It is true that most of them are from poor wiring but some are down to poor design. On one instance the home owner was lucky that the panel did not go on fire as all the insulation on the wires inside the panel had melted
 
What sort of problems are you having with it at the moment?
Are you living in Dublin? I could take a look at it if you like.

Thanks for the offer Colm but I'm not having any problems with the alarm, after initial problems were sorted out. I was just interested in getting some feedback from other users and /or installers.

JNealon, thanks for your feedback too, I accept what your saying regarding the small market share vs the number of faults you've come accross. I spoke to the designer Mr Anderson myself when I'd had problems and the whole panel was just replaced so I can't really complain.

However I wonder if either of you can tell whether the digi voice dialler used on Astec (and other) alarms is IS (or EN) compliant in terms of being a "monitored system"?
 
There is no need to skimp on cable when wiring a house. By doing this it is very difficult to install a conventional alarm and nearly impossible if it is an apartment.The home owner should have some choice and not be limited to one type of alarm system. Any of the astec wired sites I have been on are dominated by one company.
I base my information from running my own company and getting feedback from other companies and wholesalers etc. Some have even got on to Mr Anderson about this.

I have also repaired a lot of astec alarms, more than I should considering their small market share. It is true that most of them are from poor wiring but some are down to poor design. On one instance the home owner was lucky that the panel did not go on fire as all the insulation on the wires inside the panel had melted
I don't get what you mean by skimp on cable?
The minimum a builder is going to use is 4 core.(Which is rare enough to see) Even with a house or apartment wired compleatly with 4 core A conventional syatem could be installed fully up to standards.
Have you never heard of dual wiring?
Have you never heard of common negitives?
Any good installer would have no problems installing a different make of system if the home owner requested it.
With regar to the panel you say nearly went on fire.I presume you are talking about the insulation on the mains wires.If so this would be a fault of the mains wiring going into the panel. Astecs mains fuse is of a very low rating (180ma or there abouts) so anthing after this fuse could not possibly heat up to melting point. if that evaluation is correct how can you fault Astec for this?
You say any Astec wired sites are nearly dominated by one company.
How is that Astecs fault? There are literally hundreds of companys installing Astec systems. If one is dominating a site they are probobly more competitive on price & quality.
What do you base Astecs market share on? You have just said a lot of estates are dominated by the Astec system.

Thanks for the offer Colm but I'm not having any problems with the alarm, after initial problems were sorted out. I was just interested in getting some feedback from other users and /or installers.

JNealon, thanks for your feedback too, I accept what your saying regarding the small market share vs the number of faults you've come accross. I spoke to the designer Mr Anderson myself when I'd had problems and the whole panel was just replaced so I can't really complain.

However I wonder if either of you can tell whether the digi voice dialler used on Astec (and other) alarms is IS (or EN) compliant in terms of being a "monitored system"?

The IS199 standard is not based on any form of monitoring, so a Voice dialler being installed is irrelevent.
The newer EN50131 has different grades & central station monitoring may be a requirement for an alarm to pass on that grade.

To sum up. I have been using & installing Astec systems sine they came on the market. In that time I have found them extreemly reliable with very little problems. As I already stated, the way the astec system workes over conventional systems makes it less forgiving to bad connections, but this is usually down to bad installation. I have serviced & repaired a lot of astec systems. I have never once come across a case where a system nearly went on fire or anything like it.As with all Alarm systems Astec works on low voltage (12dc) which is very safe & almost impossible to heat to the extent of melting cables. Only a mains electrical fault could cause something like this.
We live in a compeditive society, where a lot of people are being ripped off. Consumers are more aware of the cost of things nowdays & most people shop around. I do not accept the way a house or apartment is wired will give any company an advantage over another. If jnealon feels he is being unjustly being done out of business I would suggest he contact the competition authority . They would be only too happy to explain the act to him.
 
I don't get what you mean by skimp on cable?
The minimum a builder is going to use is 4 core.(Which is rare enough to see) Even with a house or apartment wired compleatly with 4 core A conventional syatem could be installed fully up to standards.
Have you never heard of dual wiring?
Have you never heard of common negitives?
Any good installer would have no problems installing a different make of system if the home owner requested it.

I don’t think dual eol or common negatives are going to help when all up stairs windows, panic buttons and the external bell are wired on the one loop with 4 core or when you have 4 core going to the rkp and then a 4 core from the rkp to the front door and sitting room
By wiring a house like this it would be very difficult to modify

With regar to the panel you say nearly went on fire.I presume you are talking about the insulation on the mains wires.If so this would be a fault of the mains wiring going into the panel. Astecs mains fuse is of a very low rating (180ma or there abouts) so anthing after this fuse could not possibly heat up to melting point. if that evaluation is correct how can you fault Astec for this?
You say any Astec wired sites are nearly dominated by one company.
How is that Astecs fault? There are literally hundreds of companys installing Astec systems. If one is dominating a site they are probobly more competitive on price & quality.

Maybe price but not on quality judging by the amount of repairs and takeovers I have done
What do you base Astecs market share on? You have just said a lot of estates are dominated by the Astec system.

When other companies are saying they have 75% market share, you do the math

The IS199 standard is not based on any form of monitoring, so a Voice dialler being installed is irrelevent.
The newer EN50131 has different grades & central station monitoring may be a requirement for an alarm to pass on that grade.

To sum up. I have been using & installing Astec systems sine they came on the market. In that time I have found them extreemly reliable with very little problems. As I already stated, the way the astec system workes over conventional systems makes it less forgiving to bad connections, but this is usually down to bad installation. I have serviced & repaired a lot of astec systems. I have never once come across a case where a system nearly went on fire or anything like it.As with all Alarm systems Astec works on low voltage (12dc) which is very safe & almost impossible to heat to the extent of melting cables. Only a mains electrical fault could cause something like this.

The mains were fine it was the alarm cables, all of them. Astec themselves couldn’t even figure it out.

We live in a compeditive society, where a lot of people are being ripped off. Consumers are more aware of the cost of things nowdays & most people shop around. I do not accept the way a house or apartment is wired will give any company an advantage over another. If jnealon feels he is being unjustly being done out of business I would suggest he contact the competition authority . They would be only too happy to explain the act to him.

You’re missing the point

 
I don’t think dual eol or common negatives are going to help when all up stairs windows, panic buttons and the external bell are wired on the one loop with 4 core or when you have 4 core going to the rkp and then a 4 core from the rkp to the front door and sitting room
By wiring a house like this it would be very difficult to modify
Expander keypad upstairs
Expander keypad downstairs

Maybe price but not on quality judging by the amount of repairs and takeovers I have done
The installers fault. This does not in anyway reflect on the reliability of the astec system
When other companies are saying they have 75% market share, you do the math
you supply the figures & i'll do the maths, You said the majority of sites have astec systems. I would agree with that

The mains were fine it was the alarm cables, all of them. Astec themselves couldn’t even figure it out.
I simply do not belive that. The only way 12 volts could heat like that or catch fire would be a short across the battery teminals, (which would be fuse protected)
 
Expander keypad upstairs
Expander keypad downstairs
Explain this


you supply the figures & i'll do the maths, You said the majority of sites have astec systems. I would agree with that
????

I simply do not belive that. The only way 12 volts could heat like that or catch fire would be a short across the battery teminals, (which would be fuse protected)
Believe what you want, if a mobile phone(nokia), laptop(dell) or cd player can go on fire an alarm panel can.
 
Believe what you want, if a mobile phone(nokia), laptop(dell) or cd player can go on fire an alarm panel can.
So its an alarm panel now... Not just Astec? this discussion started about how unreliable/reliable astec systems are. Nothing you have stated has any relevence to Astec systems reliability. Except for the fact that you seem to be losing out on business by not installing them

Explain how to fit expander keypads? I thought you were an installer?
You asked me to do the maths , I did based what I said on on what you were telling us about Astec being in the majority of houses. I said I agree with that..
 
So its an alarm panel now... Not just Astec?
What else would you call it ?????
this discussion started about how unreliable/reliable astec systems are. Nothing you have stated has any relevence to Astec systems reliability.
No, your funny. What have I said in previous posts. I gave my feeback
Except for the fact that you seem to be losing out on business by not installing them
LOL. Where have I said this

Explain how to fit expander keypads? I thought you were an installer?

Hkc, Europlex or aritech do not do expander keypads, as I said explain this

You asked me to do the maths , I did based what I said on on what you were telling us about Astec being in the majority of houses. I said I agree with that..
You seem to be getting confused here. Your previous post you quote me as saying the majority of sites have an astec now it's the majority of houses. Where did I say this, you seem to be making things up
 
Lads,

Goin a little bit off track here, me thinks. Can we get back to the original point before the thread is closed. Take the 'what you said, what I said' off to PM if necessary.

Thanks,

Sueellen.
 
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