Ok,
Went into Permanent TSB to lodge money yesterday. Completed the logdement docket, I didn't complete the customer receipt part (perhaps I was wrong, but I never have in any other bank for obvious reasons.). Anyway completed the transaction and the cashier said "That's it done for you".
I asked for a receipt and I was told the following;
"Eh we only give receipts to customers who complete the receipt part of the docket". I found this quite remarkable (Again I maybe wrong). I told the cashier I would fill it in there so, she rolled her eyes to heaven and said "Well just remember the policy for next time right".
I was absolutely astonished with her attitude.
To make things worse when I checked the receipt after leaving she had stamped it and signed it without even putting an account number or amount on the receipt, surely this compromises the bank and makes them liable for a customer putting whatever amount they want on the receipt and questioning it the next day!!!!!!
I'm extremely tempted to email the Permanent TSB customer service team and cc in Gillian Bowler in on it.
Is it just me or am I crazy to think you should be given a receipt when you complete a lodgement?????? Surely Permanent TSB don't want customers completing their own receipts????
Surely the attitude of this bank employee deserved to be highlighted.
1) She was pig ignorant
2) She exposed the bank to possible risk by completing blank receipt with just stamp and signature on it?
3) God only knows if she actually lodges the amount she is handed over the counter!!!!
Am I going OTT on this?
Went into Permanent TSB to lodge money yesterday. Completed the logdement docket, I didn't complete the customer receipt part (perhaps I was wrong, but I never have in any other bank for obvious reasons.). Anyway completed the transaction and the cashier said "That's it done for you".
I asked for a receipt and I was told the following;
"Eh we only give receipts to customers who complete the receipt part of the docket". I found this quite remarkable (Again I maybe wrong). I told the cashier I would fill it in there so, she rolled her eyes to heaven and said "Well just remember the policy for next time right".
I was absolutely astonished with her attitude.
To make things worse when I checked the receipt after leaving she had stamped it and signed it without even putting an account number or amount on the receipt, surely this compromises the bank and makes them liable for a customer putting whatever amount they want on the receipt and questioning it the next day!!!!!!
I'm extremely tempted to email the Permanent TSB customer service team and cc in Gillian Bowler in on it.
Is it just me or am I crazy to think you should be given a receipt when you complete a lodgement?????? Surely Permanent TSB don't want customers completing their own receipts????
Surely the attitude of this bank employee deserved to be highlighted.
1) She was pig ignorant
2) She exposed the bank to possible risk by completing blank receipt with just stamp and signature on it?
3) God only knows if she actually lodges the amount she is handed over the counter!!!!
Am I going OTT on this?