I switched to PTSB a few years ago from Bank of Ireland, I had an appointment to switch but when I arrived at the bank the only staff there were one teller and a man in a tracksuit managing the customer service desk, he abandoned the customer service desk (phone ringing away) to open the account with me. I should have run the other way but went ahead and opened the account, bankning with PTSB was the worst customer service experience I have had with a financial institution, the staffing levels in the branches I used were appalling. I had a number of issues with them and eventually switched again to AIB, I have happily been with them now for about 3/4 years and would recommend them.