I have a 2014 MacBook Pro which has had poor battery life since purchasing it - about four hours from a full charge.
The battery was replaced in 2015 which did not make any improvement. The machine has been tested and reinstalled several times by Apple and they can find no fault. I have asked for a replacement machine but they are refusing due to no fault being detected.
The usage is not energy intensive - web browsing and email checking. The Which? real-world testing states the battery should last around nine and a half hours with web browsing or HD video playback. I also know other Mac users who are getting about twelve hours battery life.
An Apple Care Senior Advisor today stated the nine-hour claimed battery life refers to standby time not usage!
Apple are currently prepared to offer a collect and return service, test the machine and change the battery again but this has already been done hence my request for a replacement.
Can anyone provide email contact details for Apple and any suggestions on how to get a replacement without resorting to legal action?
Edit: the six year claim period applies http://www.apple.com/ie/legal/statutory-warranty/
The battery was replaced in 2015 which did not make any improvement. The machine has been tested and reinstalled several times by Apple and they can find no fault. I have asked for a replacement machine but they are refusing due to no fault being detected.
The usage is not energy intensive - web browsing and email checking. The Which? real-world testing states the battery should last around nine and a half hours with web browsing or HD video playback. I also know other Mac users who are getting about twelve hours battery life.
An Apple Care Senior Advisor today stated the nine-hour claimed battery life refers to standby time not usage!
Apple are currently prepared to offer a collect and return service, test the machine and change the battery again but this has already been done hence my request for a replacement.
Can anyone provide email contact details for Apple and any suggestions on how to get a replacement without resorting to legal action?
Edit: the six year claim period applies http://www.apple.com/ie/legal/statutory-warranty/
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