Opinions on what has happened to me with THREE please!
Not in the humour for a slating so don't bother. Just yay or nay should I head to the small claims court?
I've just had murder with Three Mobile and I want to take the situation further. If I quickly summarise the details, would you both just let me know if I should take it to the small claims court. Yes or no answers will be fine! Here goes:
Opened student account/connection 2013 @ a charge of €9.99 per month.
Often over used the 15gb allowance but bill would never amount to more than €15 - €20 for the month.
Received bill by email every month & pay with debit card (was signed up to DD but they messed that up when a change was made to bank details)
They sent an SMS MESSAGE to THE MODEM in April, apparently telling me of new charges and giving option to cancel. Apparently if I had seen the message light flashing and hooked it up to laptop then I could have read the message!!!! I didn't even know this was possible.
So last months bill, due to over usage, is €434.
After numerous phone calls, web chats & tweets, they have reduced it to €175.
I have said I will pay, firstly because I'm not the type not to and secondly because the account is in my daughters name. (I can't give her a bad credit rating)
My point is that Three have always corresponded with me by email. When sending this hugely important piece of information, they changed the method of communication and to one that I didn't know existed!!!
Modem is the size of a credit card and lives on a shelf in the hall. Connection is dire also!