Changes to Three contracts

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random2011

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I saw that Three made some changes to their contract conditions and have increased their plan prices. That said anyone who is affected is now entitled to cancel their contract without penalty. In my case my plan was increasing from 25 euros to 30 euros per month. When I rang the freephone number 1800 818021 to cancel they offered me a 10% reduction, an option to go Unlimited SIM with no long term contract and other additional sweetners. I proceeded anyway to cancel the contract.

This is just for awareness.

Who still charges for Voicemail in this day and age. Eh Three do.
 
According to a Techie on the radio with Pat Kenny earlier, if you cancel your contract you can also keep the phone if you got one from them as part of that contract.
Very nice if you just got a fancy new phone in the past few weeks/months
 
Thanks for the heads up. When I was with Three a long time ago they put a small line in the corner of a bill I received telling me about the new charge which I didn't see until the following month when I saw an increase of the Direct Debit. They refused to stop my contract as I had only 30 days to give notice. I would advise anyone who is with them to take the opportunity to get rid asap.
 
I rang 3 yesterday am thrilled I switched to their sim only plan for 30 euro 30 day rolling contract, I was on the 55 euro plan which is increasing to 60 euro I had more than 1 year left on my contract and they will send me the unblocking code. If ringing from the 3 mobile you dial 1913 select option 1, then option 5 and then option 1.
 
My bills were ridiculously high with this crowd. I am on a 25 euro plan and my bills average at 80 euros. I'm not even a high user of the phone but appreciate with 100 units your always likely to exceed but this is more than triple.

Problem is I will move to another provider now like Meteor and no doubt have similar issues lol

My wife is on the Three 350 plan and only signed up 5/6 months ago. Ive told her to think about cancelling also. She was worried she would lose the phone she received. So if she does not lose the phone she will move to the Three Unlimited SIM deal for 30 euros. Anyone know if there are any catches with this one. Seems to good to be true to be paying less money and getting more service with unlimited data, voice and text.
 
@random2011 well I specifically asked them could I have the unblocking code for my iPhone and they said yes, whereas when I begged them 2 months ago to let me switch to a cheaper plan it was a definite no, not until my contract expires in march 2018, so judging by my experience with them yes your wife will be able to keep her phone without penalty. I think most people on the dearer packages were basically paying for their phones and 3 have realised that because they are changing the contracts they have no choice but to suffer the loss, while many will phone up many others will not and a lot of people probably barely glance at their bills and will end up just paying the higher charges.
 
random2011 said:
My bills were ridiculously high with this crowd. I am on a 25 euro plan and my bills average at 80 euros. I'm not even a high user of the phone but appreciate with 100 units your always likely to exceed but this is more than triple.
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Their highest tariff was 55 euro for unlimited everything.Its no use blaming the company when you were clearly on an unsuitable tariff.
 
random2011 said:
My bills were ridiculously high with this crowd. I am on a 25 euro plan and my bills average at 80 euros. I'm not even a high user of the phone but appreciate with 100 units your always likely to exceed but this is more than triple.

Problem is I will move to another provider now like Meteor and no doubt have similar issues lol

My wife is on the Three 350 plan and only signed up 5/6 months ago. Ive told her to think about cancelling also. She was worried she would lose the phone she received. So if she does not lose the phone she will move to the Three Unlimited SIM deal for 30 euros. Anyone know if there are any catches with this one. Seems to good to be true to be paying less money and getting more service with unlimited data, voice and text.
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Why didn't you just accept their €30/month sim only plan yourself? It means that their change would save you €50 a month. - €80 a month is a crazy bill when even your own provider had a myriad of far cheaper options.

Technically they could ask for the phone back, but they don't. She has 30 days to call them and ask them to cancel or switch to sim only. After 30 days she is deemed to have accepted the new terms.

No catch whatsoever on the sim only - ALL calls (they may have a fair usage policy 4,000 minutes), ALL data, ALL texts. It really is as simple and straight forward as that. Its a 30 day rolling contract, so you just only need to give a month's notice ever after. Only exceptions as per all mobile networks is premium rate texts and calls and calls to 1850/1890 numbers
 
Anyone know what happens if you missed the deadline to opt out of this contract change by one day ?
 
try arguing that the lines were full and you tried many times to call and got stuck in call waitting
 
ant dee said:
try arguing that the lines were full and you tried many times to call and got stuck in call waitting
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They'll have full details of their queue volumes and wait times, so that only has a chance if they were indeed experiencing high call volumes.
 
Ah yes, I spent 2-3 times waiting half an hour with no luck the first days after notices were received. Its reasonable to say someone doesn't have more time to wait on a call. Call waiting playback message would recommend you contact the web-chat online.
Live chat support would not let you cancel the contract though, after queuing there too they would say you had to go through the phone to the specialised team, which would try to flip you over to some other product.

Personally, I got through to them on the 8th after queuing again for a half hour.

Probably volumes dropped after the first days though, not much chance that suggestion will work.
 
Just had a text from Three on my Pay As You Go phone.

"CONTRACT CHANGE: The period for benefits linked to your plan + add-ons will reduce from 30 to 28 days. EU data prices will increase +EU calls will be subject to connection fee. For all changes inc. price increases and how to cancel you plan, see http:bit.ly/2oR96AE + use code Bxxxxx. if you don't accept these changes you've the right to cancel your prepay service within 30 days on or before 14 May without penalty. effective date 28/05/17. Can't use link or code? Call 1800818022. From Three"

I am going to guess a "connection fee" is sidling right around the directive :mad:
 
Three has certainly done enough to annoy me to cancel after 10 years.
Changed place of work which has abysmal 3 mobile coverage - not just data, but even phone calls pretty much impossible. After raising this with their technical team, they pretty much said because it is not the address of my contract they don't care and won't even investigate. Mind you, this is in Dublin city.

So I get the unlock code for the phone, put a different sim into it and hey presto I am finally getting the latest Android update for the phone - which was available since Jan and still isn't available for the network locked phones.

The new contracts that are essentially to discourage roaming and work around the new EU roaming legislation are a joke. Absolutely shocking behaviour.
I'll lose of course my "what's on in the 3Arena?" text messages but I daresay I'll manage.
 
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